Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rakiyaa Metcalf

Newnan,GA

Summary

Dynamic and results-driven Professional Dog Groomer with a proven track record at PetSmart, excelling in advanced grooming techniques and team leadership. Recognized for enhancing customer satisfaction through effective training and operational improvements, while fostering a collaborative environment that prioritizes quality and safety in grooming practices.

Overview

9
9
years of professional experience

Work History

Professional Dog Groomer

PetSmart
Newnan, GA
06.2024 - Current
  • Led team in achieving operational goals through effective scheduling and resource allocation.
  • Developed training programs to enhance staff skills and improve customer service standards.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Coordinated with cross-functional teams to enhance store performance and customer experience.
  • Mentored new employees, fostering a culture of continuous improvement and teamwork.
  • Streamlined communication processes between departments to ensure timely issue resolution.
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Evaluated employee performance, providing constructive feedback to drive development and success.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.

Team Lead

U Dirty Dog
Newnan, GA
06.2023 - 06.2024
  • Supervised daily operations, ensuring optimal workflow and adherence to quality standards.
  • Implemented process improvements that enhanced efficiency in service delivery and customer satisfaction.
  • Conducted regular team meetings to communicate goals, address concerns, and foster collaboration.
  • Trained and mentored team members on best practices in grooming techniques and customer service.

Front End Manager

Kroger
Newnan, GA
08.2017 - 05.2021
  • Led team in achieving operational goals through effective scheduling and resource allocation.
  • Developed training programs to enhance staff skills and improve customer service standards.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Coordinated with cross-functional teams to enhance store performance and customer experience.
  • Mentored new employees, fostering a culture of continuous improvement and teamwork.
  • Streamlined communication processes between departments to ensure timely issue resolution.
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Evaluated employee performance, providing constructive feedback to drive development and success.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.

Education

Bachelor of Science - Accounting

University of West Georgia
Carrollton, GA
07.2026

Skills

  • Proper bathing techniques
  • Advanced clipper skills
  • Expert scissoring techniques
  • Sanitary area grooming
  • Safe handling practices
  • Cleaning and sanitizing
  • Knowledge of breed standards
  • Appointment scheduling
  • Record keeping

Timeline

Professional Dog Groomer

PetSmart
06.2024 - Current

Team Lead

U Dirty Dog
06.2023 - 06.2024

Front End Manager

Kroger
08.2017 - 05.2021

Bachelor of Science - Accounting

University of West Georgia