Rakiyaa Metcalf
Newnan,GA
Summary
Dynamic and results-driven Professional Dog Groomer with a proven track record at PetSmart, excelling in advanced grooming techniques and team leadership. Recognized for enhancing customer satisfaction through effective training and operational improvements, while fostering a collaborative environment that prioritizes quality and safety in grooming practices.
Overview
9
9
years of professional experience
Work History
Professional Dog Groomer
PetSmart
Newnan, GA
06.2024 - Current
- Led team in achieving operational goals through effective scheduling and resource allocation.
- Developed training programs to enhance staff skills and improve customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated with cross-functional teams to enhance store performance and customer experience.
- Mentored new employees, fostering a culture of continuous improvement and teamwork.
- Streamlined communication processes between departments to ensure timely issue resolution.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Evaluated employee performance, providing constructive feedback to drive development and success.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Team Lead
U Dirty Dog
Newnan, GA
06.2023 - 06.2024
- Supervised daily operations, ensuring optimal workflow and adherence to quality standards.
- Implemented process improvements that enhanced efficiency in service delivery and customer satisfaction.
- Conducted regular team meetings to communicate goals, address concerns, and foster collaboration.
- Trained and mentored team members on best practices in grooming techniques and customer service.
Front End Manager
Kroger
Newnan, GA
08.2017 - 05.2021
- Led team in achieving operational goals through effective scheduling and resource allocation.
- Developed training programs to enhance staff skills and improve customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated with cross-functional teams to enhance store performance and customer experience.
- Mentored new employees, fostering a culture of continuous improvement and teamwork.
- Streamlined communication processes between departments to ensure timely issue resolution.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Evaluated employee performance, providing constructive feedback to drive development and success.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Education
Bachelor of Science - Accounting
University of West Georgia
Carrollton, GA07.2026
Skills
- Proper bathing techniques
- Advanced clipper skills
- Expert scissoring techniques
- Sanitary area grooming
- Safe handling practices
- Cleaning and sanitizing
- Knowledge of breed standards
- Appointment scheduling
- Record keeping
Timeline
Professional Dog Groomer
PetSmart
06.2024 - Current
Team Lead
U Dirty Dog
06.2023 - 06.2024
Front End Manager
Kroger
08.2017 - 05.2021
Bachelor of Science - Accounting
University of West Georgia