Rakshanda Hassan

Reporting to the Regional Delivery Head, and closely working with global delivery head, spearhead USD 70M transformational initiatives to develop local US-based talent pool enabled by hub offices, skilling opportunities with university partnerships, and career architecture. Achieve the goal of building a sustainable talent pool of American technical resources to meet the digital skill requirements of the business, optimize the cost to deliver projects locally, and reduce business model risk.

● Program manage the execution with multiple teams - recruitment, onboarding, training, organization development, and business teams (what about business teams? collaborated with business teams?) to onboard 10,000 resources, six hub offices, and define and execute local HR policies.

● Transform program into a business unit, forming a new organizational structure, selecting critical positions, and standardizing processes and procedures.

● Define and launch hiring for competencies by exploring an alternative talent pool for potential recruits with high school or community college degrees.

● Form partnerships with universities and non-profit organizations to produce apprentice programs leading to college degrees for high potential students.

● Identify and train alternative talent pools to staff cloud and digital infrastructure projects, consisting of over 500 employees (and growing) in the first two years.

● Forge multi-year partnerships with universities valued at USD 8M, specifically building relationships with Cornell, ASU, Purdue, and Trinity to up-skill employees.

• Created new methodologies to improve planning process and results.
• Oversaw training and onboarding process for all newly hired employees within [Name of Department].
• Monitored activities for adherence to vital milestones and deliverables.
• Worked closely with stake holders to create project work scopes and schedules.
• Checked and controlled supply to identify risks and opportunities.
• Mentored and supported 700+ employees & 10+ delivery units to create strong workplace culture.
• Collaborated with company leaders to support consistency and best practices.
• Assisted with internal financial planning, analysis and budgeting.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Provided management oversight and operational control of assigned programs valued at $[Amount].

• Developed and initiated projects, managed costs, and monitored performance.
• Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
• Reined in project costs while meeting key milestones.
• Fostered relationships with vendors to promote positive working relationships.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Identified plans and resources required to meet project goals and objectives.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Maintained open communication by presenting regular updates on project status to customers.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Built successful project plans covering objectives, resources and staffing to meet schedules.

• Defined, implemented and revised operational policies and guidelines.
• Oversaw day-to-day production activities in accordance with business objectives.
• Provided documentation of processes to comply with regulations and company policies.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
• Monitored budget and utilized operational resources.
• Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
• Led change and transformation across business areas to deliver benefits and align company resources.
• Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
• Supported marketing teams, creating, deploying and optimizing campaigns for clients.
• Conducted live video or in-person appointments.
• Provided exceptional customer service to internal and external customers.
• Performed systems functions and maintained operational standards.
• Collected, organized and modeled data using Design Thinking principles.
• Coached business leaders on employee engagement .

• Created CAD drawings using AutoCAD to convey manufacturing and production configurations.
• Coordinated technical requirements, scheduling and solution development for engineering design and test issues.
• Estimated quantities and cost of materials, equipment and labor to determine project feasibility.
• Interacted with project leaders and stakeholders to define requirements and generate and maintain design development documents.
• Collaborated with clients, architects, engineers, contractors and sub-consultants on projects.

• Coordinated all architectural construction documentation and drawings for each phase of fast-track projects.
• Engaged with clients to determine needs and requirements for custom homes.
• Devised overall strategy for documentation and identified as-built designs and final building information models (BIM).
• Consulted with clients to determine functional and spatial requirements of new structure.
• Advised clients on issues and options negatively affecting completion dates and suggested ways to keep project under budget.
• Worked closely with multi-disciplinary team to design residential and commercial projects in Bangalore.
• Incorporated sustainable designs into commercial projects.
• Managed difficult customers with poise, compassion and support and resolved issues efficiently.
• Researched building codes and requirements and applied to design planning.
• Coached newly hired employees and interns while observing progress and delegating tasks.
• Created new and innovative approaches to problems and discussed strategies with project managers.