Raúl J. Romo

• Lead end-to-end fulfillment operations within high-volume e-commerce and 3PL environments, ensuring SLA compliance, operational stability and service continuity.
• Lead operations through peak seasons, managing demand spikes and operational risk under high-pressure conditions.
• Led operational launches, client onboarding, and inter-site inventory transfers, owning project management for complex transitions.
• Maintain direct P&L ownership, including cost control, staffing models and financial discipline aligned with service levels.
• Operational lead for automation initiatives (Locus Robotics), defining operating design, workflows, and productivity targets in partnership with IT and the vendor.

Key Impact

• Sustained >98% inventory accuracy and >99% fulfillment rate across high-volume, multi-client operations.
• Peak season execution with volumes of up to 3.2M units shipped and 1.2M orders fulfilled, maintaining service levels under pressure.
• Delivered cost savings and operational efficiency improvements, contributing to gross margins consistently >55%.
• Provided direct support to strategic clients, including U.S. operations, during critical launch and peak periods.

• Led daily execution of high-volume warehouse operations, ensuring productivity, quality and SLA compliance.
• Acted as key operational partner to management, supporting planning, staffing alignment and service recovery actions.
• Supported peak season execution, managing volume spikes and operational risk under pressure.
• Provided on-site operational support for a new site opening in Reynosa, contributing to floor readiness and initial execution stability.
• Developed frontline leaders and teams, strengthening execution discipline and operational consistency.

• Prepared monthly and annual financial summaries, including revenue, cost forecasts and annual growth calculations.
• Managed billing and financial controls, covering accounts receivable and accounts payable.
• Performed contract review and interpretation to ensure billing accuracy and financial compliance.
• Provided internal and external customer support related to billing, invoicing and contract clarification.