William Ramos
Valley Glen,CA
Summary
Fulfillment Operations Manager with over 2 years of expertise in managing end-to-end wholesale operations for major retail clients, including Nordstrom, TJ Maxx, Marshalls, and American Rag. Proven track record of leading teams, optimizing workflows, and ensuring inventory accuracy. Skilled in utilizing ERP systems like NetSuite and EDI systems like SPS to streamline order processing, shipping logistics, and inventory control. Highly proficient in advanced Excel for data analysis and reporting. Adept at driving operational improvements, mentoring staff, and ensuring high standards of performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Fulfillment Operations Manager
Naked Wardrobe
08.2017 - Current
- Oversee and manage entire fulfillment operations from receiving electronic orders via EDI in NetSuite to processing and shipping.
- Create detailed production sheets, outlining pick lists, quantities, and distribution center (DC) allocations to optimize workflow.
- Ensure accurate inventory management by confirming stock availability for orders and running shortage reports post-completion.
- Manage in-house creation of RFID price tags, ensuring items are tagged, hung, or folded correctly based on store or .com orders.
- Lead and coordinate palletizing and shipping preparation, ensuring proper packing, labeling, and calculation of total weight, cubic feet, and pallets per DC.
- Oversee the creation and successful transmission of Advanced Ship Notices (ASNs) via SPS Commerce and verify acknowledgment for each DC.
- Optimize team performance by implementing tracking metrics for task completion times (e.g., tagging, packing, palletizing) and reducing bottlenecks in the process.
- Conduct inventory reconciliation and resolve overages or shortages as they occur, ensuring accurate record-keeping.
- Collaborate with cross-functional teams to meet performance goals and ensure timely invoicing of each DC upon successful shipment completion.
Associate
In N Out
03.2015 - 08.2016
- Delivered exceptional customer service in a fast-paced environment, ensuring a positive dining experience for customers.
- Worked collaboratively with a team to maintain high food quality and cleanliness standards in accordance with company policies.
- Trained new employees on food preparation, safety protocols, and customer service practices.
- Managed cash transactions, handled customer inquiries, and maintained accuracy in order processing.
Team Lead
Target
10.2013 - 03.2015
- Led and supervised the cashier team, ensuring efficient and accurate customer transactions.
- Managed training, and performance of the cashier team to ensure optimal service levels.
- Provided support in inventory management, stock replenishment, and visual merchandising.
- Collaborated with store management to address customer service issues and streamline checkout processes.
Education
Associate of Arts - Business Management
Los Angeles Valley College
Van Nuys, CA12.2020
Skills
- Fulfillment and Logistics Management
- Inventory Control and Order Accuracy
- Team Leadership and Staff Training
- EDI Systems (SPS) for Order Processing
- ERP Systems (NetSuite) for Operations Management
- Excel Proficient(Data Analysis, Reporting)
- Workflow Optimization and Process Improvement
- Shipping Logistics and ASN Compliance
- Tech-Savvy and Adaptable to New Systems
- Customer Service Management
Timeline
Fulfillment Operations Manager
Naked Wardrobe
08.2017 - Current
Associate
In N Out
03.2015 - 08.2016
Team Lead
Target
10.2013 - 03.2015
Associate of Arts - Business Management
Los Angeles Valley College
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