Carissa Fuentes
Yorkville
Summary
Dynamic former Fulfillment Operations Manager at Target with proven expertise in operations management and team leadership. Enhanced workflow efficiency and customer satisfaction through strategic planning and effective staff training. Skilled in inventory management and conflict resolution, achieving a significant reduction in operational risks while fostering a collaborative team environment.
Overview
16
16
years of professional experience
Work History
Fulfillment Operations Manager
Target
New Hartford, NY
11.2025 - 01.2026
- Coordinated daily operations to enhance workflow efficiency and team collaboration.
- Implemented inventory management procedures to maintain stock accuracy and availability.
- Assisted in training new staff on operational protocols and safety standards.
- Supervised 20+ staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Assistant Store Manager
Aldi
New Hartford, NY
06.2019 - 09.2025
- Supervised daily operations to ensure store efficiency and optimal customer service
- Trained and mentored team members to enhance performance and operational knowledge
- Developed and implemented strategies for inventory management and stock replenishment
- Analyzed sales data to identify trends, adjust product placement, and improve sales performance
- Led team meetings focused on improving staff motivation and workplace morale
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Front End Supervisor
Hannaford Supermarket
Utica, NY
04.2010 - 10.2018
- Supervised daily operations to ensure team efficiency and exceptional customer service.
- Trained and mentored staff on best practices to enhance performance and productivity.
- Implemented process improvements that reduced operational delays and increased workflow effectiveness.
- Assisted in inventory management, optimizing stock levels to meet demand without excess waste.
- Coordinated schedules and delegated tasks to maintain balanced workloads among team members.
- Monitored compliance with safety regulations, promoting a secure work environment for all employees.
- Analyzed customer feedback to identify areas for service enhancement and team training needs.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Addressed and resolved customer complaints, restoring customer confidence and loyalty.
- Implemented safety protocols for front end, ensuring safe shopping and working environment.
- Fostered strong communication between front-end team and other departments, improving overall store operations.
- Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
- Led by example in customer interactions, setting high standard for service that team members followed.
- Fostered culture of teamwork and cooperation among staff, leading to more effective problem resolution.
- Coordinated shift schedules to ensure optimal staffing during peak hours, boosting customer service efficiency.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
High School Diploma -
TR Protor
Utica, NYSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
- MS office
- Maintaining compliance
- Client relationships
- Workflow optimization
- Strategic planning
- Project management abilities
- Project leadership
- Schedule management
- Health and safety compliance
- Regulatory compliance
- Workforce management
- Client relations
Timeline
Fulfillment Operations Manager
Target
11.2025 - 01.2026
Assistant Store Manager
Aldi
06.2019 - 09.2025
Front End Supervisor
Hannaford Supermarket
04.2010 - 10.2018
High School Diploma -
TR Protor