Stacy Smiley
Larue,TX
Summary
Dynamic Fulfillment Operations Manager at Cavender’s Distribution with a proven track record in optimizing supply chain processes and enhancing operational efficiency. Skilled in team leadership and performance monitoring, I successfully implemented training programs that boosted productivity and improved order fulfillment accuracy, resulting in increased customer satisfaction. Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
17
17
years of professional experience
Work History
Fulfillment Operations Manager
Cavender’s Distribution
Tyler, Tx
11.2020 - 02.2025
- Optimized supply chain processes to enhance inventory management efficiency.
- Led cross-functional teams to improve operational workflows and reduce downtime.
- Implemented safety protocols, ensuring compliance with industry standards and regulations.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Developed training programs for staff, increasing productivity and skill levels across teams.
- Managed vendor relationships to negotiate contracts and optimize procurement strategies.
- Streamlined communication channels between departments to enhance collaboration and information flow.
- Spearheaded initiatives that improved order fulfillment accuracy and customer satisfaction rates.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented quality control systems to boost overall product consistency and reliability.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
CSK Management
Chandler, TX
02.2012 - 08.2020
- Directed operational strategy to optimize service delivery and elevate customer satisfaction.
- Optimized workflows to enhance operational efficiency across departments.
- Guided management team in developing leadership skills and enhancing accountability.
- Designed and implemented training programs to enhance employee performance and engagement.
- Assisted in implementing budget plans to support departmental goals. Conducted employee reviews to provide constructive feedback and support professional growth. Coordinated training schedules to ensure timely delivery of educational programs. Facilitated contract negotiations to achieve favorable terms for the organization.
- Formulated and executed strategic initiatives to enhance sales and profitability.
- Fostered robust relationships with clients, vendors, and partners to drive long-term success and loyalty.
- Developed and implemented policies and procedures to enhance operational efficiency.
- Executed operational strategies to enhance customer and employee loyalty.
- Designed and implemented comprehensive employee training programs to enhance skills and ensure compliance with industry regulations.
- Resolved customer complaints and feedback promptly to enhance satisfaction and loyalty.
- Optimized employee shift scheduling based on customer traffic patterns and individual strengths.
- Facilitated recruitment, hiring, and training processes for team members.
- Resolved customer and client issues to empower lower-level employees and uphold exceptional service standards.
- Mitigated financial discrepancies through thorough assessment and verification of billing invoices and expense reports.
- Monitored market trends and proposed enhancements to elevate product offerings.
- Monitored employee attendance and punctuality, addressing recurring issues promptly to mitigate long-term patterns.
- Evaluated employee strengths and launched a mentoring program to enhance skill development.
Quality Control Inspector
Frankston Packaging
Frankston, TX
05.2008 - 01.2011
- Conducted thorough inspections of packaging materials to ensure compliance with quality standards.
- Identified and documented defects in products, collaborating with production teams for resolution.
- Implemented process improvements that enhanced product consistency and reduced waste.
- Trained new inspectors on quality control procedures and best practices for operational efficiency.
- Led regular audits of production processes, ensuring adherence to safety and quality regulations.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Collaborated with production teams to identify root causes of quality issues, leading to significant improvements in product reliability.
- Conducted inspections to ensure product quality and compliance with industry standards.
- Utilized precision measuring tools to assess packaging integrity and accuracy.
- Collaborated with production teams to address quality issues and implement corrective actions.
Education
High School Diploma -
Brownsboro ISD
Brownsboro, TXSkills
- Performance reporting
Team leadership
Operations management
Customer service
Operations monitoring
Operational efficiency
Decision-making
Employee relations and conflict resolution
Planning and implementation
Staff training
Staff management
Inventory management
Management
Project management
Policies and procedures implementation
Performance monitoring
Employee motivation
Staff development
MS office
Goal setting
Interpersonal communication
Inventory control
Project management abilities
Project leadership
Schedule management
Performance management
Health and safety compliance
Quality assurance controls
Onboarding and orientation
Logistics management
Invoice processing
Retail operations management
Assignment delegation
Incidents management
Warehouse operations
Performance reporting
Timeline
Fulfillment Operations Manager
Cavender’s Distribution
11.2020 - 02.2025
General Manager
CSK Management
02.2012 - 08.2020
Quality Control Inspector
Frankston Packaging
05.2008 - 01.2011
High School Diploma -
Brownsboro ISD