Summary
Overview
Work History
Education
Skills
Dependability
Learning
Reliability
Typingspeed
Problemsolving
Customerinteraction
Timeline
Generic

Ralaisa Gray

Las Vegas

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Support Specialist

TEKsystems
02.2024 - 10.2024
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between patients and development teams, ensuring timely communication during critical incidents.
  • Responded to patient inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assisted patients in scheduling medical appointments and medication refills in a timely matter.

Collections Agent-Remote

Global Lending Services LLC
11.2021 - 05.2023


  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.

Customer Service Representative-Remote

Consumer Cellular
12.2020 - 11.2021
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Implemented feedback from customers to improve overall quality of support services provided by the team.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Used ticketing systems to manage and process support actions and requests.

Caregiver

The Tungland Corporation
09.2019 - 12.2020
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
  • Assisted patients with self-administered medications.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.

Front Desk Receptionist

The Anderson home
04.2018 - 04.2019
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.

Caregiver

Proverbs Group Home
06.2017 - 02.2018
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Assisted clients with activities of daily living, promoting independence and quality of life.

Education

general studies -

Adelanto
Adelanto, CA
05.2017

Skills

  • Live Chat Support/ Help Desk
  • Customer Service
  • Microsoft Office
  • Data Entry
  • Appointment Scheduling
  • Adaptability and Flexibility
  • First Aid CPR Certification and Skills
  • Technical troubleshooting
  • Documentation and reporting
  • Collaborative team player

Dependability

Highly Dependable

Learning

Fast learning

Reliability

Reliable

Typingspeed

Ability to type 40 WPM

Problemsolving

Problem Solving

Customerinteraction

Warming to members/customers

Timeline

Support Specialist

TEKsystems
02.2024 - 10.2024

Collections Agent-Remote

Global Lending Services LLC
11.2021 - 05.2023

Customer Service Representative-Remote

Consumer Cellular
12.2020 - 11.2021

Caregiver

The Tungland Corporation
09.2019 - 12.2020

Front Desk Receptionist

The Anderson home
04.2018 - 04.2019

Caregiver

Proverbs Group Home
06.2017 - 02.2018

general studies -

Adelanto

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Ralaisa Gray