Ralaisa Gray
Las Vegas
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Support Specialist
TEKsystems
Tempe, AZ
02.2024 - 10.2024
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between patients and development teams, ensuring timely communication during critical incidents.
- Responded to patient inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted patients in scheduling medical appointments and medication refills in a timely matter.
Collections Agent-Remote
Global Lending Services LLC
Phoenix, US
11.2021 - 05.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Service Representative-Remote
Consumer Cellular
Phoenix, US
12.2020 - 11.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
Caregiver
The Tungland Corporation
Phoenix, US
09.2019 - 12.2020
- Built strong relationships with clients to deliver emotional support and companionship.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Assisted patients with self-administered medications.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Front Desk Receptionist
The Anderson home
Phoenix, US
04.2018 - 04.2019
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Caregiver
Proverbs Group Home
Avondale, US
06.2017 - 02.2018
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Education
general studies -
Adelanto
Adelanto, CA05.2017
Skills
- Live Chat Support/ Help Desk
- Customer Service
- Microsoft Office
- Data Entry
- Appointment Scheduling
- Adaptability and Flexibility
- First Aid CPR Certification and Skills
- Technical troubleshooting
- Documentation and reporting
- Collaborative team player
Dependability
Highly Dependable
Learning
Fast learning
Reliability
Reliable
Typingspeed
Ability to type 40 WPM
Problemsolving
Problem Solving
Customerinteraction
Warming to members/customers
Timeline
Support Specialist
TEKsystems
02.2024 - 10.2024
Collections Agent-Remote
Global Lending Services LLC
11.2021 - 05.2023
Customer Service Representative-Remote
Consumer Cellular
12.2020 - 11.2021
Caregiver
The Tungland Corporation
09.2019 - 12.2020
Front Desk Receptionist
The Anderson home
04.2018 - 04.2019
Caregiver
Proverbs Group Home
06.2017 - 02.2018
general studies -
Adelanto