Raleigh Colbert

Supports an exceptional customer service experience at Chick-fil-A by diligently providing services through the assigned roles of Front of the House Team Member, Cashier, Hospitality Associate, Drive Through Support, Dining Room Server, Team Trainer, and Food Preparation Worker.

• Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations, and resolved customer complaints in a professional manner.
• Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
• Upheld high standards of productivity and quality in operations and drove team success by quickly completing assigned tasks.

Guided a team of 20 USAF JROTC Cadet Airmen in the development of citizenship, life skills, personal responsibility, leadership, character and self-discipline.

• Implemented corrective action plans when needed to address any deficiencies in cadet performance or operating procedures.
• Performed risk assessments prior to each mission in order to minimize potential hazards.
• Evaluated personnel performance in order to assign duties, responsibilities, and rewards.
• Maintained communication between Unit Leadership to ensure accurate information was relayed promptly.
• Coordinated with Unit Leadership to develop standard operating procedures for various types of missions, including emergency response scenarios.
• Delegated projects for cadets and monitored impact to enhance effectiveness.
• Ensured compliance with safety regulations and standards.