Ralf Bacordo
Jersey City
Summary
Dynamic Restaurant Supervisor at Jollibee Foods with a proven track record in employee training and customer service excellence. Skilled in food safety and health regulations, I effectively enhanced team performance and resolved customer complaints, ensuring a high-quality dining experience. Committed to operational efficiency and fostering a positive work environment.
Overview
13
13
years of professional experience
Work History
Restaurant Supervisor
Jollibee Foods
New York
08.2022 - Current
- Ensured compliance with health and safety regulations at all times.
- Monitored inventory levels, ordering supplies as needed.
- Ensured that all equipment was functioning properly before each shift began.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Trained new employees on restaurant policies and procedures.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Assisted in preparing meals for customers according to established recipes and portion control guidelines.
- Provided guidance and support to subordinate employees when needed.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Adhered to all food safety regulations.
- Established good customer relations and excellent service to build and retain loyal customers.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
General Purpose Worker
International Container Terminal Services Inc.
Manila
09.2018 - 05.2022
- Assisting in inventory and import and export of cargoes.
Waiter/Server
Sitio Rosalina Catering Services
Iloilo City
01.2012 - 06.2012
- Worked as a server/waiter for 6 months in catering services.
Education
College - Automotive
Unibersidad de Manila
Manila03.2010
High school diploma -
Rajah Soliman High School
Manila03.2009
Skills
- Catering
- Food safety
- Employee training
- Customer service
- Kitchen operations
- Health regulations
- Serving Experience
- Warehouse distribution
- Health and safety standards
- Team coordination
- Staff supervision
- Restaurant policies and procedures
Languages
English - Beginner, Tagalog - Expert
Languages
English
Limited
Filipino
Professional
References
References available upon request.
Timeline
Restaurant Supervisor
Jollibee Foods
08.2022 - Current
General Purpose Worker
International Container Terminal Services Inc.
09.2018 - 05.2022
Waiter/Server
Sitio Rosalina Catering Services
01.2012 - 06.2012
College - Automotive
Unibersidad de Manila
High school diploma -
Rajah Soliman High School