Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carlos Flores Verdad

Miami,FL

Summary

I have extensive experience in the hospitality industry, spanning over 15 years. Throughout my career, I have worked in various areas, including, room service, concierge, bartending, supervisor, sales and events organizer. Over the years, I have honed my skills to provide the best possible service to our visitors and clients , ensuring that they have a memorable experience. Passionate about this industry, I firmly believe that going above and beyond the call of duty is essential. Even small gestures can make a significant difference, transforming an ordinary day into an extraordinary one. I derive immense satisfaction from providing visitors with a truly authentic experience, with a personal touch. Furthermore, I understand that helping colleagues is critical in creating a conducive and collaborative work environment. By assisting others when needed, I promote a positive work culture, which ultimately reflects in my attitude and work ethic. Overall, my extensive experience and passion for the hospitality industry make me an ideal candidate for any position that requires exceptional customer service, attention to detail, and a positive attitude.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Restaurant Supervisor

Table 14
Miami, FL
01.2024 - Current
  • As a Restaurant Supervisor, I held a position of leadership and responsibility within the hospitality industry, overseeing daily operations to ensure exceptional guest experiences and operational efficiency
  • My duties encompassed various facets of restaurant management, including staff supervision, customer service, inventory control, and quality assurance
  • I provided guidance and support to restaurant staff, ensuring adherence to company policies and standards while fostering a positive work environment conducive to high performance
  • Additionally, I played a key role in resolving customer concerns, optimizing workflow processes, and implementing strategies to enhance overall dining experiences
  • Through effective leadership, attention to detail, and a commitment to excellence, I consistently contributed to the success and reputation of the establishment

Ramp Agent

American Airlines
Miami, FL
11.2022 - Current
  • As a ramp agent, I am responsible for overseeing the safe and efficient handling of aircraft on the ground
  • This includes a range of duties such as loading and unloading baggage and cargo, directing aircraft to and from gates, conducting pre-flight inspections, and communicating with pilots, ground support staff, and maintenance personnel
  • I am responsible for ensuring that all ground operations are carried out according to industry and company standards, and that all safety procedures are adhered to at all times
  • Safety is a top priority in all aspects of my work as a ramp agent
  • I am trained to identify and mitigate potential hazards, and to wear proper personal protective equipment (PPE) when handling hazardous materials
  • I ensure that all equipment and vehicles used on the ramp are in good working order, and communicate effectively with other team members to minimize risks and ensure that everyone is aware of potential safety issues
  • By being professional, efficient, and safety-conscious, I am able to contribute to the overall success of the airline, and to help ensure that all passengers and crew members arrive at their destinations safely and on time

Event Supervisor

Coconut grove events
Miami, FL
01.2020 - 02.2023
  • In my role of Sales and Wedding Supervisor, my duties comprised of sales operations and the meticulous management of wedding events
  • This involved leading sales teams, devising sales strategies, and analyzing market dynamics to drive revenue growth
  • Additionally, I supervised facets of wedding planning and execution, from initial client meetings to final event coordination, ensuring a flawless experience for couples and their guests
  • My dedication to delivering exceptional service, coupled with adept organizational skills, enabled me to consistently achieve outstanding results and uphold the reputation of the company

Sales and Travel Agent

Tradytec Travel
Miami, FL
01.2020 - 01.2022
  • As a Sales and Travel Organizer, I had the role in facilitating corporate travel arrangements and managing events for clients with precision and professionalism
  • My responsibilities included communicating with clients to understand their specific travel and event requirements, negotiating contracts with vendors, hotels and suppliers, and coordinating logistics to ensure seamless execution
  • Furthermore, I leveraged my expertise to identify cost-saving opportunities and streamline processes, thereby optimizing client satisfaction and enhancing organizational efficiency
  • Through effective communication, meticulous planning, and a keen attention to detail, I consistently delivered exceptional service and contributed to the success of diverse corporate events and travel initiatives

Bartender/Supervisor

Table 14
Miami, FL
01.2016 - 11.2021
  • As a bartender and supervisor at a boutique restaurant in Miami, I was responsible for overseeing all aspects of the restaurant and ensuring that guests had an exceptional experience
  • This included managing the bar, coordinating with the kitchen staff, and providing top-notch customer service
  • My priority was always to create a welcoming and enjoyable atmosphere for all guests, and I took great pride in delivering a high-quality dining experience
  • I was also in charge of bar inventory, bar providers requisitions, restaurant quality standards and kitchen employees

Concierge

The Mutiny Hotel
Miami, FL
01.2015 - 11.2021
  • As a former Guest Assistant, I was responsible for ensuring that our guests received the best possible experience during their stay with us
  • This involved assisting customers with the check-in process, showcasing our rooms and facilities, and providing recommendations for local activities and attractions
  • I took pride in offering accurate and timely information, and I always maintained a positive and friendly attitude when attending to the needs of our visitors
  • From recommending the best local tours to offering advice on the most exciting experiences, I made sure that our guests were well-informed and had all the information they needed to make the most of their stay
  • My focus was always on creating a warm and welcoming environment, where our guests felt comfortable and at home
  • By being attentive to their needs and providing exceptional service, I was able to help make their stay with us a truly memorable experience
  • I am confident that my skills and experience as a former Guest Assistant would make me an asset to any organization looking to provide exceptional service to their guests

Education

Universidad La salle Cancun
01.2009

Skills

  • Guest Service
  • Serving Experience
  • Outside sales
  • Catering
  • Front Desk
  • Banquet Experience
  • Mechanical knowledge
  • Management Experience
  • Bartending
  • Supervising Experience
  • Logistics
  • Host/Hostess
  • Contract Negotiation
  • Restaurant Management
  • Customer Service
  • Restaurant Experience
  • Staff supervision
  • Bar operations
  • System implementation
  • Staff management
  • Menu development
  • Guest relations

Certification

Driver's License

Timeline

Restaurant Supervisor

Table 14
01.2024 - Current

Ramp Agent

American Airlines
11.2022 - Current

Event Supervisor

Coconut grove events
01.2020 - 02.2023

Sales and Travel Agent

Tradytec Travel
01.2020 - 01.2022

Bartender/Supervisor

Table 14
01.2016 - 11.2021

Concierge

The Mutiny Hotel
01.2015 - 11.2021

Universidad La salle Cancun
Carlos Flores Verdad