Raliek Greene
Chester,VA
Summary
Self-driven Operations Manager with experience leading distribution center performance across multiple functions, including shipping, receiving, and picking. Proven ability to improve service levels and operational efficiency, including increasing on-time delivery from 75% to 98% through labor optimization and process redesign. Skilled in leading supervisors, managing KPIs, and leveraging ERP/WMS systems to drive data-driven decision-making. Recognized for building accountable teams, improving workflow, and delivering consistent results while maintaining a strong focus on safety and operational excellence.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Operations Manager – Distribution Center
RBI Corp
Ashland, VA
2024 - Current
- Lead daily operations across end-to-end fulfillment operations within a 53,000 sq ft distribution center, managing $30M in inventory and a workforce of 40+ associates.
- Report directly to Vice President of Operations, providing visibility into performance, staffing strategy, and operational priorities.
- Utilize ERP and WMS systems including Savant and Acumatica to manage inventory accuracy, track material movement, and support daily operational execution.
- Directly manage and develop supervisors and team leads, improving accountability, execution, and overall team performance.
- Redesigned labor strategy by implementing staggered shifts and cross-training, eliminating end-of-shift bottlenecks and improving workflow efficiency.
- Improved on-time shipment performance from 85% to 98%, driving significant gains in service levels and operational reliability.
- Own and monitor key operational KPIs including service, productivity, and labor utilization, making real-time decisions to protect customer commitments.
- Partner with senior leadership on staffing strategy, operational priorities, and performance improvement initiatives.
- Increased workforce flexibility by expanding cross-training, enabling rapid response to volume fluctuations and shifting operational demands.
- Strengthened operational discipline and consistency by driving accountability across frontline leadership and standardizing execution practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
SUPERVISOR
Eaton
Richmond
01.2019 - 01.2024
- Led shortage call meetings with buyers and production teams
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Utilize ERP and WMS systems including SAP and Made2Mange to manage inventory accuracy, track material movement, and support daily operational execution.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Trained employees using standard work documents and QR code systems
- Completed 30/60/90-day performance reviews and maintained coaching logs
- Verified SAP transactions and ensured inventory accuracy
- Created KPI spreadsheets and tracked performance metrics
- Collaborated with management on shortages and part flow to assembly lines
- Enforced 5S standards and warehouse safety compliance
TEAM LEAD
Eaton
RICHMOND
01.2017 - 01.2019
- Supervised material handlers and water spiders
- Verified incoming and outgoing shipments
- Delivered parts to assembly lines
- Maintained a safe and organized work environment using 5S
- Coordinated with buyers to ensure all parts were received monthly
- Created spreadsheets to track shortages and communicate with upper management
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
INVENTORY CLERK
Eaton
Richmond
01.2016 - 01.2017
- Entered and corrected inventory in Made to Manage system
- Tracked inventory using Excel and physical audits
- Completed physical inventory counts each month.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Collaborated with team members to achieve a well-coordinated inventory management system.
- Improved order fulfillment times with efficient picking, packing, and shipping processes.
- Verified products entering and exiting the warehouse
FORKLIFT OPERATOR
Hill Phoenix
CHESTER
01.2013 - 01.2016
- Operated sit-down and reverse forklifts
- Transported short and long pallets to staging areas
- Shrink-wrapped pallets for shipment
- Used RF scanners to track inventory
- Loaded/unloaded shipping trucks
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
ORDER PICKER
Food Lion Distribution Center
08.2011 - 09.2013
- Operated headset-guided order picking system (“rabbit”)
- Picked and wrapped orders for shipment
- Delivered completed pallets to designated dock doors
- Performed proper lifting and handling techniques to maintain safe working environment.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
Education
Some College (No Degree) -
Norfolk State University
NORFOLKSome College (No Degree) -
Virginia State University
Chesterfield, VAHigh School - undefined
Petersburg High School
01-2009
Skills
- End-To-End Fulfillment Operations (Inbound, Outbound, Distribution)
- Labor Planning & Workforce Optimization
- KPI Ownership (On-Time Delivery, Productivity, Throughput)
- ERP and WMS Systems (SAP, MADE2MANGE , SAVANT, ACUMATICA)
- Leadership Development (Supervisors & Leads)
- Cross-Functional Operations Leadership
- Continuous Improvement & Operational Scaling
- Problem-solving
Certification
- OSHA 10-Hour Safety Certification
- Certified Forklift Operator (Sit-down, Clamp, Reach, Reverse)
- Warehouse 5S & Safety Compliance Training
- Microsoft Excel for Data Entry & Tracking
Timeline
SUPERVISOR
Eaton
01.2019 - 01.2024
TEAM LEAD
Eaton
01.2017 - 01.2019
INVENTORY CLERK
Eaton
01.2016 - 01.2017
FORKLIFT OPERATOR
Hill Phoenix
01.2013 - 01.2016
ORDER PICKER
Food Lion Distribution Center
08.2011 - 09.2013
High School - undefined
Petersburg High School
Operations Manager – Distribution Center
RBI Corp
2024 - Current
Some College (No Degree) -
Norfolk State University
Some College (No Degree) -
Virginia State University