Tonia Owens

• Lead end-to-end supply chain operations, including inbound logistics and outbound distribution, for luxury fragrance brands House of Creed and Mizensir, supporting omnichannel growth and strengthening operational infrastructure.
• Oversee daily operational flows encompassing transportation logistics, wholesale and retail fulfillment, inventory control, and 3PL performance, ensuring seamless execution.
• Directed critical ERP migration from Sage 100 to SAP, overseeing integrations with WMS, retail platforms, and middleware, enhancing operational visibility and data management.
• Managed 3PL transition (Ferguson to DSV), developing Standard Operating Procedures (SOPs), establishing Key Performance Indicators (KPIs), and optimizing vendor relationships to enhance service levels and operational efficiency.
• Administered and tracked wholesale and retail purchase orders, ensuring strict adherence to routing guides and retailer shipping requirements across EDI and WMS platforms.
• Audited freight, 3PL, and shipping expenses, analyzing discrepancies to identify and implement cost-saving strategies.
• Monitored inventory across multiple locations, proactively identifying discrepancies and implementing robust inventory control strategies to ensure accuracy and optimize stock levels.
• Coordinated domestic and international transportation, managing flow of finished goods and components to streamline inbound logistics from overseas production.
• Supported critical operational integration planning and execution for the upcoming acquisition by L’Oréal, ensuring readiness for future business scaling.

• Achieved and sustained 12 consecutive months of exceeding Key Performance Indicators (KPIs) for operational efficiency and on-time delivery.
• Oversaw operations during a period of rapid brand consolidation and scaling, supporting both day to day execution and long term operational strategy.
• Managed wholesale and retail fulfillment operations across all channels, improving order accuracy and ensuring timely delivery.
• Recovered over $1M in retailer chargebacks through detailed analysis and effective dispute management, demonstrating strong financial acumen and compliance expertise.
• Identified and resolved a significant internal security breach (truck driver theft ring), implementing enhanced loss prevention controls and safeguarding assets.
• Developed and implemented Standard Operating Procedures (SOPs) and reporting templates to standardize processes and enhance operational consistency.
• Mentored an operations associate in inventory allocations and outbound logistics, fostering best practices in retail fulfillment.

• Achieved the highest shipping month in company history ($7M+ shipped), demonstrating ability to scale operations and manage peak volume demands.
• Managed order processing for six luxury fragrance brands, ensuring accurate and timely fulfillment for wholesale and retail channels.
• Ensured strict routing guide compliance for all wholesale and retail partners, minimizing chargebacks and maintaining strong retailer relationships.
• Managed inventory reconciliation and processing of Returns to Vendor (RTVs), returns, and chargebacks, ensuring inventory accuracy and financial integrity.
• Coordinated with 3PL providers and freight partners to ensure timely order fulfillment and delivery.
• Refined brand documentation, reporting formats, and operational templates to enhance process consistency and knowledge sharing.

• Responsible for insuring continuity of the supply chain for key

account by monitoring daily orders assuring fill rates and scheduling

deliveries

• Establish and maintain professional relationships with

business partners to ensure quality service

• Support customer buying teams in meeting sales targets and

distribution goals

• Process orders and maintain documentation in SAP

• Liaise with Sales, Traffic and Buying teams to assure timely and

correct shipments

• Establish and maintain professional relationships with business

partners to ensure quality service

• Collected, organized, and modeled data using Microsoft Excel customer order inquiries and issue resolution, ensuring client satisfaction.

Analyzed customer feedback to identify service improvement opportunities and enhance satisfaction.

Developed and maintained comprehensive knowledge of product lines to assist customers effectively.

Implemented process improvements that streamlined issue resolution and reduced response time.

Managed all aspects of $130M book of business for Speedo wholesale

and ecommerce special accounts as well as Costco USA and Canada

from inception of order to shipment of merchandise

• Supported financial growth through allocation of product to accounts

• Monitored inventory and distribution metrics to ensure availability of

merchandise

• Supported customer buying teams in meeting rigorous sales targets

and distribution goals

• Processed orders and maintained documentation in EDI and ACS systems• Liaised with Sales, Production, Buyers and Warehouse teams to assure

timely and correct shipments

• Ensured inventory levels are in alignment with stock and sales ratios

• Established and maintain professional relationships with business

partners to ensure quality service

• Reported monthly and quarterly shipping expectations to VP of Sales

and Sales Executives

• Developed and establishing departmental standards for orders of

operation processes

• Collected, organized, and modeled data using Microsoft Excel

Held accountability for newly acquired Calvin Klein Men's Sportswear

key wholesale accounts including Macy's, Dillard's and Saks 5th Ave

• Assisted in implemented wholesale accounts departmental policies

and procedures resulting in improved efficiency and productivity

• Cross-functionally liaised with internal departments as well key buying

offices ensure revenue targets

• Devised and implemented process improvements to assure seamless

transition during acquisition of Calvin Klein

• Responded to customer concerns and questions on a daily basis

• Used data entry skills to accurately document and input statements

Managed wholesale accounts for luxury brands including: Breguet,

Blancpain, Glashutte Original and Omega

• Processed and expedited incoming orders via EDI, phone, fax as well

as email

• Handled incoming calls, emails and Fax from Regional Sales Managers,

retailers, and consumers

• Investigated and resolved shipping issues pertaining to UPS and FedEx

claims

• Addressed problems with accounting, billing, and service delivery to

maintain and enhance client satisfaction

• Communicated regularly with territory, regional and strategic

managers for daily support and strategic planning for accounts

• Serviced accounts on regular basis to propose new products or

services and maximize revenue

• Assist in training new hires

• Supervised and directed all merchandise and shipment processing