RALPH A. SCIULLI
Cherry Hill
Summary
Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced Guest Service Agent with a track record of inspiring great customer service and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Guest Service Agent
Springhill Suites Voorhees
12.2022 - 06.2024
- Managed guests and group check in and check out procedures, handled cash and credit transactions, Print all reports from previous and current days also cross training for other departments
Guest Service Agent
Caesars Atlantic City
06.2021 - 11.2022
- Managed guests and group check in and check out procedures, handled cash and credit card transactions, cross training for other departments
Night Auditor / Overnight Manager
Best Western West Deptford
01.2016 - 02.2021
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue for General Manager to review in the morning
Front Office Supervisor
La Quinta Inn and Suites Runnemede
07.2014 - 01.2016
- Created and optimized employee schedules for shift coverage, organized for office meetings, Kept a close eye on front desk to promptly address and resolve any issues that guests were having
Lead Guest Service Agent
Westin Mt Laurel
09.2011 - 06.2014
- Welcomed patrons to the front desk and engaged in friendly conversation while conducting check in and check out procedures
- Trained agents on computer procedures for efficient check ins and check outs
Education
DIPLOMA -
ROBERT E. LAMBERTON HIGH SCHOOL
06.1978
Skills
Hospitality Services, Guest Service Assistance
Timeline
Guest Service Agent
Springhill Suites Voorhees
12.2022 - 06.2024
Guest Service Agent
Caesars Atlantic City
06.2021 - 11.2022
Night Auditor / Overnight Manager
Best Western West Deptford
01.2016 - 02.2021
Front Office Supervisor
La Quinta Inn and Suites Runnemede
07.2014 - 01.2016
Lead Guest Service Agent
Westin Mt Laurel
09.2011 - 06.2014
DIPLOMA -
ROBERT E. LAMBERTON HIGH SCHOOL