Ralph Carroll

Summary

Dynamic Sales Team Manager with AT&T Mobility, skilled in data-driven decision making and coaching. Proven track record in enhancing operational efficiency and training teams, leading to improved performance and streamlined reporting processes. Committed to fostering a positive environment while achieving ambitious goals.

Leader with strong focus on team collaboration and achieving results. Skilled in developing strategies, managing client relationships, and driving revenue growth. Highly adaptable to changing needs, ensuring consistent performance and reliability. Known for effective communication, motivational leadership, and strategic problem-solving.

Overview

years of professional experience

Work History

Sale Team Manager

AT&T Mobility

06.2009 - 07.2024

Supported sales team by coaching and managing communications with clients.
Assisted in training new sales representatives, enhancing understanding of product features and benefits.
Contributed to team meetings, sharing insights on customer feedback and market trends.
Delivered sales data, streamlining reporting processes for improved efficiency.

Corporate Quality Manager

TeleTech Holdings

05.1998 - 01.2009

Maintained quality management systems to enhance operational efficiency.
Led cross-functional teams in auditing processes to ensure compliance with industry standards.
Streamlined corrective action processes, reducing response times and improving issue resolution.
Conducted training sessions on quality control procedures for team members and stakeholders.

Education

Bachelor of Science - Finance

West Liberty University

West Liberty, WV

01-1992

Skills

Data-driven decision making
Sales coaching
Sales team training
Verbal and written communication

Positive and upbeat
Goal setting
Staff management

Accomplishments

Named "Top Center Manager" Four Times at AT&T.
Promoted from Representative to Supervisor, to Project Manager in 12 months at TeleTech.
Corporate Quality Manager at TeleTech with 9 Center in 4 Countries (US, Canada, Mexico and Philippines) at TeleTech.

Timeline