Ralph Draughn II
New Haven,Connecticut
Summary
Dedicated undergraduate student at Eastern Connecticut State University with a strong background in diverse job experiences. Possessing exceptional communication skills and a high degree of patience. I excel in collaborative environments and effectively engage with diverse audiences. Recognized for my problem-solving abilities. I approach challenges with a strategic mindset and a positive attitude. Proficient in time management, adaptability, and critical thinking. I thrive under pressure while maintaining attention to detail. Eager to leverage my real-world skills, including teamwork, customer service, and project management, to contribute meaningfully in a professional setting.
Overview
2
2
years of professional experience
Work History
The Farmer's Cow Calfe & Creamery
Team Memeber
Mansfield, CT
09.2024 - Current
- Took orders for food and drinks from customers.
- Served beverages to customers in a timely manner.
- Communicated effectively with kitchen staff to ensure accurate order fulfillment.
- Responded promptly to emergency spills or other cleaning needs.
- Maintained cleanliness of work areas by sweeping, dusting, mopping.
- Demonstrated patience when working with challenging clients who needed extra attention or assistance.
Jersey Mikes
Team Memeber
Hamden, CT
01.2024 - 06.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Performed general maintenance duties such as sweeping floors and cleaning bathrooms when necessary.
T.J.Maxx
Sales & Merchandising Assistant (Seasonal Worker)
Hamden, CT
11.2023 - 12.2023
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized closets by folding clothes neatly on shelves or hanging them up properly to maximize storage space.
- Assisted with merchandising activities such as folding clothes, tagging items, stocking shelves .
LEAP Mentor
Junior Counselor
New Haven, CT
09.2022 - 07.2023
- Provided guidance and support to mentees/campers on academic and non-academic topics.
- Assisted in the development of individualized action plans for each mentee.
- Developed a positive relationship with mentees through active listening, empathy, and respect.
- Encouraged open communication between mentors and mentees to foster trust.
- Monitored daily activities and behavior of participants, providing guidance as needed.
Education
Bachelor of Science - Physical Education
Eastern Connecticut State University
Willimantic, CTMinor In Sport & Exercise Science
Eastern Connecticut State University
Willimantic, CTSkills
- Excellent Communication
- Active Listening
- Decision-Making
- Supervision and Leadership
- Organization and Time Management
- Customer Service
- Adaptability and Flexibility
- Teamwork and Collaboration
- Critical Thinking and Judgment
- Emotional Intelligence
Languages
English
Professional
Timeline
The Farmer's Cow Calfe & Creamery
Team Memeber
09.2024 - Current
Jersey Mikes
Team Memeber
01.2024 - 06.2024
T.J.Maxx
Sales & Merchandising Assistant (Seasonal Worker)
11.2023 - 12.2023
LEAP Mentor
Junior Counselor
09.2022 - 07.2023
Bachelor of Science - Physical Education
Eastern Connecticut State University
Minor In Sport & Exercise Science
Eastern Connecticut State University