Summary
Overview
Work History
Education
Skills
Timeline
Licenses, Certificates and Awards
Generic

Ralph E. Ortiz

Davenport,FL

Summary

Hardworking professional with years of experience in the Technology industry. Demonstrated track record of success in team leadership, employee training and group management. Competent making quick and accurate decisions for routine and complex policy needs.

Overview

25
25
years of professional experience

Work History

Lead Construction & Engineering Manager

AT&T
, Remote
11.2020 - 03.2023
  • Managed network fiber outages for the Southeast region's (After Hours Service Restoration Group) making sure services to our customers were restored within an established timeline.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Senior Business Manager IT Ops

AT&T/Cricket Wireless
Atlanta, GA
06.2014 - 10.2020
  • Managed the Cricket Wireless National HQ Device/Network Team (CATS) - troubleshooting mobility device/network subscriber issues and Problem Management within Cricket Wireless IT Ops
  • Utilized Power BI tools / Dashboards collected and analyzed data identifying trends
  • Collaborated and built trust within organization and with customers
  • My team successfully Migrated 7 million Cricket subscribers to the AT&T Core network
  • Main point of contact for Cricket Wireless IT Ops coordinating and creating SLAs
  • Spearheaded the introduction of AT&T troubleshooting tools for Cricket
  • Established new ticket flows for engaging AT&T and vendors.
  • Improved tools to enable better tracking and business analysis.

Network Force Load Balance Analyst Manager

AT&T Mobility
Atlanta, GA
12.2012 - 06.2014
  • Managed work activities for AT&T Mobility NDC Operations
  • Analyzed results for higher level management, identified problem areas
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Constantly making decisions that have a direct impact on service quality with minimal direction

Senior RF Field Engineer/DT Engineer Manager

AT&T Mobility
Lake Mary/Miami, FL
05.1998 - 11.2012
  • Managed over fifty Cell Site locations throughout the Orlando, Kissimmee and Miami markets
  • Monitored wireless network to proactively solve system quality issues
  • Supervised vendors working on AT&T Mobility projects
  • AT&T Mobility training - Ericsson RBS 882, 884, UMTS, Cisco Routers, Antenna testing and LTE
  • Created data / voice virtual path connection files for new and existing Cell Sites.

Education

Bachelor of Science, Engineering Technology -

Excelsior University
Albany, NY

Associate in Science, Electronics Engineering Technology -

Miami Dade College
Miami, FL

Skills

  • Team Building and Leadership
  • Vendor and Contractor Negotiations
  • Operations Management
  • Documentation and Reporting
  • Issue Resolution
  • Employee Scheduling
  • Process Improvement
  • Project Management
  • Analytical Thinking
  • Performance Evaluations
  • Budget Administration
  • Regulatory Compliance
  • Equipment Inventory Management
  • Customer Relationship Management

Timeline

Lead Construction & Engineering Manager

AT&T
11.2020 - 03.2023

Senior Business Manager IT Ops

AT&T/Cricket Wireless
06.2014 - 10.2020

Network Force Load Balance Analyst Manager

AT&T Mobility
12.2012 - 06.2014

Senior RF Field Engineer/DT Engineer Manager

AT&T Mobility
05.1998 - 11.2012

Bachelor of Science, Engineering Technology -

Excelsior University

Associate in Science, Electronics Engineering Technology -

Miami Dade College

Licenses, Certificates and Awards

  • AT&T Service Excellence Award (2016)
  • IT People Managers Bronze Certification AT&T (2014)
  • FCC General Class License (1988)
  • Agile Foundations LinkedIn (2022)
  • Project Management Foundations: Schedules LinkedIn (2022)
  • Agile Development Practices LinkedIn (2022)

Similar Profiles

CREATE PROFILE
Ralph E. Ortiz