Summary
Overview
Work History
Education
Skills
Timeline
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Ralph Faustin

Gainesville,Florida

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Team-oriented, punctual and hardworking. Offers strong background in customer relations, committed to delivering excellent guest experiences. Eager to take on a new role with long-term growth and advancement potential.

Overview

4
4
years of professional experience

Work History

Firearm Sales Associate

Basspro
08.2024 - Current
  • Handled complex customer inquiries promptly providing accurate information and resolving issues efficiently.
  • Processed as many as 80 background checks daily using FDLE
  • Assisted customers with purchasing decisions by providing relevant product and regulatory information.
  • Employed upselling techniques to promote sales revenue growth and present customers with complete package supporting main purchases.
  • Collaborated with other team members to address issues or concerns raised by customers regarding products or services offered at the store.
  • Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.

Porter

Osteen Volvo
11.2022 - 08.2024
  • Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
  • Demonstrated commitment through impeccable attendance and quality performance.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Porter Manager

Auto Botique
08.2021 - 02.2022
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Service Advisor

Car Spa
11.2020 - 06.2021
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Reduced wait times with efficient coordination of service tasks among Detailers.

Education

Santa Fe College
Gainesville, FL

High School Diploma -

Penn Foster High School
Scranton, PA
05.2022

Skills

  • Customer Service
  • Strong Work Ethic
  • Problem-Solving
  • Punctual and Dependable
  • Active Listening
  • Service Scheduling
  • Leadership
  • Multitasking and Organization
  • Team Collaboration
  • Service Upselling

Timeline

Firearm Sales Associate

Basspro
08.2024 - Current

Porter

Osteen Volvo
11.2022 - 08.2024

Porter Manager

Auto Botique
08.2021 - 02.2022

Service Advisor

Car Spa
11.2020 - 06.2021

Santa Fe College

High School Diploma -

Penn Foster High School

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Ralph Faustin