Ralph Gage
Stockton,CA
Summary
Talented Intake Specialist offering 15 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
32
32
years of professional experience
Work History
Intake Coordinator
Stockton Shelter For The Homeless
09.2009 - 08.2023
- Streamlined intake process by implementing efficient data collection and organization methods.
- Enhanced client satisfaction with timely and accurate information during intake process.
- Provided exceptional customer service by promptly responding to inquiries and resolving any issues or concerns.
- Maintained strict confidentiality of sensitive client information in accordance with HIPAA regulations.
- Streamlined intake procedures for increased efficiency and improved client experience.
- Coordinated interdisciplinary communication for smoother transitions between care providers.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Conducted thorough client assessments to determine appropriate services and resources needed for successful outcomes.
- Enhanced client satisfaction by effectively managing intake processes and promptly addressing concerns.
- Enhanced patient satisfaction with timely and accurate information during intake process.
- Assisted in outreach program on weekly bases to improved tracking system for incoming referrals, resulting in faster response times.
- Trained new staff members on intake procedures, contributing to a well-prepared team
- Collaborated with healthcare professionals to ensure clients received appropriate services and resources
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by organization
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case progression
Program Case Worker
St. Vincent De Paul MSC Homeless Shelter
03.1991 - 05.2000
- Increased production efficiency by streamlining processes and implementing time-saving strategies.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
- Improved team morale and productivity through effective communication and active listening skills.
- Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
- Collaborated with cross-functional teams to ensure project success, resulting in improved workflow efficiency.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
Education
No Degree - Computer Skills
Computer Learning Center
San Francisco, CA08.1991
No Degree - Rural Sociology
Canada College
Redwood City, CA06.1974
Skills
- Interpersonal Skills
- Active Listening
- Conflict Resolution
- Effective Communication
- Problem Solving
- Cross-Cultural Sensitivity
- Stress Management
- Customer Service
- Professionalism
- Medical Terminology
- Confidentiality
- Microsoft Office
- Employee Supervision
- Bookkeeping
- Leadership and Change Management
- Support Services
- Decision-Making
- Event Coordination
Fishing and Working out
I love to fish in the Ocean , San Francisco Bay and all lakes in Northern California.
Racquetball and Weight training are how I relax.
Languages
Spanish
Limited Working
Timeline
Intake Coordinator
Stockton Shelter For The Homeless
09.2009 - 08.2023
Program Case Worker
St. Vincent De Paul MSC Homeless Shelter
03.1991 - 05.2000
No Degree - Computer Skills
Computer Learning Center
No Degree - Rural Sociology
Canada College
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