Ralph Hutchins
Dedicated Automotive Mechanic / Assistant Manager and customer-focused professional with 13 years of hands-on industry experience, including 8 years of proven leadership in shop operations, logistics and operational coordination, in a Assistant Manager role, translating to strong communication and multitasking abilities. Proven ability to manage schedules, coordinate with stakeholders, and make sound decisions under pressure. Eager to leverage consultive sales skills and appointment scheduling expertise to excel in a Automotive Service Writer/Advisor or Management role, ensuring exceptional customer experiences and efficient repair processes.
Work History
Truck Driver
21 Years 3 Months● Maintained meticulous running logs for operational transparency. ● Controlled mobile units through effective radio communication.
● Executed sound operational decisions under pressure to ensure timely and safe deliveries.
● Closely monitored and adhered to DOT Hours of Service regulations.
● Managed daily schedules in coordination with distribution centers.
● Consistently mitigated delays and ensured 100% FSMA compliance for temperature-sensitive cargo.
● Coordinated logistics with shippers, receivers, and dispatch management,
● Served as a radio net controller, providing emergency assistance and operational supervision.
Mechanic/Assistant Manager
13 Years 5 Months● Led automotive operations as a Mechanic/Assistant Manager with 13 of experience, including 8 years in shop management, specializing in
fleet maintenance, particularly Senior Services transit busses and wheelchair lift repairs.
● Managed the Senior Services transit bus account independently, achieving 100% compliance, in safety and operational readiness.
● Expertly diagnosed, serviced, and repaired a variety of buses, with a focus on rebuilding and maintaining hydraulic and electric wheelchair
lifts.
● Supervised and scheduled a team of 6 technicians, ensuring high standards of quality and productivity through work audits.
● Cultivated excellent customer service skills, trusting relationships with commercial accounts and individual clients, resulting in consistent
repeat customers and positive local reviews by providing transparent, honest service recommendations.
● Oversaw daily front-office tasks, including phone management, accurate repair order write-ups, and cash drawer reconciliation.
● Handled fleet logistics by personally picking up and delivering transit buses to ensure minimal operational downtime for the community
service.
● Executed daily operational protocols, including opening/closing the facility, and managing building security with the activation of the alarm
systems.
● Performed full-service automotive repairs, including brakes,suspensions, and electrical diagnostics. Assisted the shop manager with service writing, parts ordering, and customer consultations during peak hours. Maintained a clean, safe, and well organized shop environment in compliance with OSHA standards.