Ralph J Ramos
Jersey City
Summary
I am a driven and detail oriented professional who wants to add my polished skillset to join Rush Street Interactive as a Casino Operations Associate. I would love to help bridge the gap between a positive player experience and how our company functions to provide this. I’d like to offer excellent communication skills and efficient service and help provide a seamless player experience. While not only leveling up the player experience, I’d also like to continue to grow within the company and expand my dynamic skills for the betterment of Rush Street Interactive and the brands they represent.
Overview
9
9
years of professional experience
Work History
Player Support Agent Tier 2
Rush Street Interactive
Collingswood, NJ
09.2025 - Current
- Engage with casino & sportsbook players for BetRivers regarding various inquiries they may have.
- Establish rapport with the players in order to resolve questions and issues quickly and efficiently.
- Collaborate with other members of my team and various departments to find resolutions and clarification on information needed.
- Provide a quality and positive experience for both players that I work to assist and colleagues that I work alongside.
- Analyze data and execute solutions based upon research and structures established within the company that I can offer as understanding towards our clients.
Events Organizer
Tristates Sports Group
01.2021 - 01.2025
- Curated daily and monthly events for clients to attend and participate
- Coordinated scheduling and payments from clients
- Worked with a range of 100-150 unique clientele weekly
- Continuous community building to grow the company and their clientele
- Team leader and head of operations for numerous events
Team Lead
Tristates Sports Group
01.2021 - 01.2025
- In charge of leading 40 clients daily per shift and up to 200 for monthly events
- Created a welcoming and professional work environment
- Responsible for building the culture of the business
- Point of contact to resolve issues and de-escalate any situations in a calm and fair manner
- Trained various employees to help expand the growth of the business
Customer Service Representative
Tristates Sports Group
01.2021 - 01.2025
- In charge of receiving merchandise orders and organizing various spreadsheets
- Distributed merchandise to clients
- Communicate and negotiate deals with various vendors
- Offer an excellent customer experience to help frequent client retention
- Handled daily communication from clients to help offer a positive experience
Specimen Processor
BioReference Laboratories
04.2019 - 09.2019
- Organized daily patient samples to be distributed to various lab departments
- Logged patient information and tests into system
- Organized received patient samples to be logged for nightly delivery
Specimen Handler I
Spectra Laboratories
02.2017 - 01.2019
- Processed client specimens for Shiel Clinical Lab
- Responsible for processing and sending pathology samples to various labs
- In charge of creating and sending out daily Spectra Diagnostics report
- Operated OLA machine and delivered samples out to each lab
- Logged and counted samples delivered by couriers daily
- Among top 10 employees for performance for multiple months
- Trained various new hire employees
- Cataloged totals for both client and employee logistics
Education
High School -
Marist High School
01-2014
Broadcast Journalism
William Paterson University
01-2016
Skills
- 80 WPM Typing
- Remote work experience
- Ability to lead a team
- Friendly and professional customer approach
- Thrive in fast paced work environment
- Professional verbal communication
- Skilled written communication
- Multitasking versatility
- Ability to resolve conflicts and de-escalate situations calmly and swiftly
- Proactive problem solver
- Patient and empathetic
- Team oriented
- Reliable and punctual for work shifts
- Microsoft Office program experience (Word, Excel, Powerpoint)
- High organizing skillset
Timeline
Player Support Agent Tier 2
Rush Street Interactive
09.2025 - Current
Events Organizer
Tristates Sports Group
01.2021 - 01.2025
Team Lead
Tristates Sports Group
01.2021 - 01.2025
Customer Service Representative
Tristates Sports Group
01.2021 - 01.2025
Specimen Processor
BioReference Laboratories
04.2019 - 09.2019
Specimen Handler I
Spectra Laboratories
02.2017 - 01.2019
Broadcast Journalism
William Paterson University
High School -
Marist High School