Paige Henderson
Murfreesboro,TN
Summary
Committed professional with a solid history of accomplishment in the healthcare industry and law enforcement. Demonstrated ability to effectively manage multiple priorities with a positive attitude. Proactively takes on added responsibilities to meet team goals and optimize processes. Exceptionally detail-oriented with strong communication and project management skills. Recognized for efficiently handling multiple tasks in fast-paced environments. A thorough team contributor with strong organizational capabilities, experienced in successfully managing projects while ensuring accuracy. Effective at prioritizing tasks and consistently meeting deadlines.
Overview
10
10
years of professional experience
Work History
911 Dispatcher
State of Tennessee Department of Safety
02.2025 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
Associate Account Manager/Coverage Account Manager
AMN Healthcare
10.2022 - 12.2024
- Assist account managers in facilitating file flow and bookings
- Detail-oriented review of profiles, resumes, job qualifications, etc
- Perform coverage duties when account managers are out of the office
- Stayed current on company offerings and industry trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
Recruiter
AMN Healthcare
02.2021 - 10.2022
- Recruit healthcare professionals for per diem work at different health systems across the United States
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated schedules to arrange management interviews with applicants.
- Assisted with writing job postings and job descriptions for boards.
911 Dispatcher
Rutherford County Sheriff's Department
05.2020 - 02.2021
- Receive emergency, non-emergency, and PSAP to PSAP calls supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking location and information in real-time environments
- Reduce risks and emergency response issues by observing public safety field units
- Scan suspects with NCIC and other pertinent websites per police requests to determine criminal and driver history, vehicle registration information and license status
- Relay updated information to first responders via electronic means, telephone calls and radio responses
- Read and interpret maps and caller information/responses and document all details in CAD
- Complete appropriate forms and radio announcements for police department needs such as BOLO requests, etc
- Enter in warrants, bond conditions, stolen items, missing persons, etc
- Into NCIC
- Route calls to appropriate police, fire, and ambulance services to meet individual needs
911 Dispatcher
Brentwood Police Department
09.2016 - 04.2019
- Receive emergency, non-emergency, and PSAP to PSAP calls supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking location and information in real-time environments
- Reduce risks and emergency response issues by observing public safety field units
- Scan suspects with NCIC and other pertinent websites per police requests to determine criminal and driver history, vehicle registration information and license status
- Relay updated information to first responders via electronic means, telephone calls and radio responses
- Read and interpret maps and caller information/responses and document all details in CAD
- Complete appropriate forms and radio announcements for police department needs such as BOLO requests, etc
- Enter in warrants, bond conditions, stolen items, missing persons, etc
- Into NCIC
- Route calls to appropriate police, fire, and ambulance services to meet individual needs
911 EMS Dispatcher
Rutherford County EMS
01.2016 - 09.2016
- Receive emergency, non-emergency, and PSAP to PSAP calls supervised response prioritization in order to effectively dispatch EMS while tracking location and information in real-time environments
- Reduce risks and emergency response issues by observing public safety field units
- Relay updated information to first responders via electronic means, telephone calls and radio responses
- Read and interpret maps and caller information/responses and document all details in CAD
911 Dispatcher
Brentwood Police Department
03.2015 - 01.2016
- Receive emergency, non-emergency, and PSAP to PSAP calls supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking location and information in real-time environments
- Reduce risks and emergency response issues by observing public safety field units
- Scan suspects with NCIC and other pertinent websites per police requests to determine criminal and driver history, vehicle registration information and license status
- Relay updated information to first responders via electronic means, telephone calls and radio responses
- Read and interpret maps and caller information/responses and document all details in CAD
- Complete appropriate forms and radio announcements for police department needs such as BOLO requests, etc
- Enter in warrants, bond conditions, stolen items, missing persons, etc
- Into NCIC
- Route calls to appropriate police, fire, and ambulance services to meet individual needs
Education
BA - Criminal Justice
Middle TN State University
Murfreesboro, TNSkills
- Excellent Multi-tasker
- NCIC Entries
- Computer Skills
- 80 WPM Typing
- Seasoned Dispatcher
- Experience with legal terminology/case law
- Experience with different types of PSAPs/dispatching
- Experience with law enforcement entities/agencies
- Teamwork and collaboration
- Presentations
- Critical thinking
- Training others
- Data entry proficiency
- Prioritization
- Information documentation
- Organization
- Verbal and written communication
- Record management
- Stress tolerance
- Experience in generating handouts, outlines
- Multitasking and prioritization
- Information intake
- Works Well Under Pressure
- Data entry
- Salesforce
Personal Information
Hobbies: Reading, Writing Novels, Studying mysticism, ancient civilizations & cultures, etc., Hiking, Traveling, Photography, Playing with my doggos
Timeline
911 Dispatcher
State of Tennessee Department of Safety
02.2025 - Current
Associate Account Manager/Coverage Account Manager
AMN Healthcare
10.2022 - 12.2024
Recruiter
AMN Healthcare
02.2021 - 10.2022
911 Dispatcher
Rutherford County Sheriff's Department
05.2020 - 02.2021
911 Dispatcher
Brentwood Police Department
09.2016 - 04.2019
911 EMS Dispatcher
Rutherford County EMS
01.2016 - 09.2016
911 Dispatcher
Brentwood Police Department
03.2015 - 01.2016
BA - Criminal Justice
Middle TN State University
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