William Barnes
Williamston,NC
Summary
Im a dedicated 911 Dispatcher offering almost 8 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Im also successful at keeping callers calm and gathering required information to support police and other first responder actions. I can reads maps, and provides timely updates to field personnel. I am a committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations and knowledgeable about dispatch procedures and policies.
Overview
9
9
years of professional experience
Work History
911 Dispatcher
Bertie County
Windsor Nc
11.2016 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- DCI 1 2 3 AND 6
- EMD
- Sheriff Standards
- CPR
Dispatcher
Martin County
Williamston Nc
06.2014 - 10.2016
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Shift Leader
- DCI 1 2 and 3
- CPR
- EMD
- EFD
Education
No Degree -
High School Diploma -
Bertie High School
Windsor, NC06.2007
Skills
- Data Entry
- Efficient Service
- Directional skills
- Decision making
- Multi-tasker
- Teamwork
- Radio communication
- Communicating with caller in emotional or physical distress
- Able to operate cad
- proficiency in computer programs including microsoft office
- Ability to advise callers on how to handle medical emergency's
Timeline
911 Dispatcher
Bertie County
11.2016 - Current
Dispatcher
Martin County
06.2014 - 10.2016
No Degree -
High School Diploma -
Bertie High School