Ralph Marquez
Long Beach,CA
Summary
To obtain a customer service position in an industry that is challenging, rewarding and allows for both professional and personal growth.
Overview
22
22
years of professional experience
Work History
Customer Service Representative III
Sakura Finetek USA Inc
Torrance, CA
01.2005 - 01.2023
- Customer Service Call Center position involving the handling of +100 daily phone calls regarding questions, issues, and placement of new customer orders
- Job duties included the resolution of customer issues, processing of new orders, questions regarding new products with a high level of accuracy
- Position involved daily monitoring of customer orders involving 3PL warehouse logistics based across the country regarding order shipments and tracking info, monitoring of back-ordered items, returning orders and orders damaged in transit - all with a high level of accuracy and maintaining excellent customer account relations
- Position involved analyzing and resolving errors and disputes in a clear, concise manner with customers pertaining to various situations involving back ordered items, returns, pricing discrepancies and various technical questions and inquiries
- Position required excellent oral and written communication skills in conjunction with accuracy, attention to detail, follow-through, strong organizational skills and the ability to work efficiently in a team environment
- Position required the flexibility to handle a variety of calls, the ability to prioritize, multi-task and act quickly and appropriately to daily unexpected situations and to execute the proper steps necessary to insure delivery on time for overall customer satisfaction
- Position involved the timely completion of various requests, weekly, monthly and quarterly reports and projects as assigned
Customer Service Specialist
Sybron Dental Systems
Orange, CA
01.2002 - 01.2005
- Customer Service Call Center position involving the daily handling of +100 phone calls pertaining to new orders, questions regarding products, orders damaged in transit and requiring replacement and other various questions and issues
- Position required the ability to research and analyze information and resolve various customer issues in a timely manner
- Position involved the monitoring of daily shipments regarding customer orders
- Position required the daily handling of data and information entered in various systems with a high level of accuracy
- Position required the ability to provide solutions and recommendations to customer questions and inquiries
- Position involved the training of new hire employees
- Positions involved other various administrative and general office duties
Customer Service Representative
Apria HealthCare
Irvine, CA
01.2001 - 01.2002
- Responsible for the handling of 100+ daily incoming calls pertaining to the delivery of home healthcare products and equipment
- Position involved the confidential processing of patient information according to HIPAA Standards into various systems and databases with a high degree of accuracy
- Position required the ability to work in a fast paced environment involving the set up of new customer accounts, processing new product orders, scheduling delivery of equipment and various questions and issues via phone, email and fax
- Maintained daily delivery schedules to ensure prompt customer service levels and excellent customer relations
- Performed various administrative and general office duties
Education
Bachelor of Arts - Art History
California State University Fullerton
Skills
- Oracle Database System
- Microsoft Suite
- Word
- Excel
- Access
- SharePoint
- Typing
- Written Communication
- Verbal Communication
- Team Player
- Fast Learner
- Follows Instructions
- Multi-Tasks
- Prioritizes
- Meets Deadlines
References
- Rika Griffin, rgriffin@sakuraus.com, 310-408-2941
- Erico Van Buren, evanburen@sakuraus.com, 800-725-8723
- Keren Hwang, khwang@sakuraus.com, 800-725-8723
- Khoa Truong, ktruong@sakuraus.com, 800-725-8723
Timeline
Customer Service Representative III
Sakura Finetek USA Inc
01.2005 - 01.2023
Customer Service Specialist
Sybron Dental Systems
01.2002 - 01.2005
Customer Service Representative
Apria HealthCare
01.2001 - 01.2002
Bachelor of Arts - Art History
California State University Fullerton