Ralph Nordyke III
Lake Village,IN
It is never too late to be what you might have been.
George Eliot
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
22
22
years of professional experience
Work History
Retail Manager, Sales and Operations
Lowe's
01.2022 - Current
- Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Coordinated special events such as holiday promotions or clearance sales to drive additional business.
Project Specialist, Exteriors
Lowe's
06.2015 - 11.2021
- Direct in-home sale position.
- Exceeded sales goals 5 years running.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Drove business success by maintaining and applying current knowledge of sales, promotions, and policies regarding payments, exchanges, and security practices.
- Utilized in-depth understanding of strategic sales processes to increase revenue.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Set and achieved company-defined sales goals.
Retail Department Manager
Lowe's
02.2013 - 06.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Communicated with managers of other departments to maintain transparency.
- Analyzed and interpreted store trends to facilitate planning.
- Boosted employee morale through recognition programs, resulting in increased productivity and overall job satisfaction.
Estimator/Senior Project Manager
Champion Environmental Services, Inc
01.2002 - 01.2013
- Demolition and Environmental Remediation field.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Worked with third-party vendors to streamline appropriate processes for product storage, transportation and disposal.
- Executed projects and acted as senior project manager for multiple commercial, municipal and industrial projects.
- Finalized project financial records while collaborating with financial controllers.
- Closely collaborated with project members to identify and quickly address problems.
Education
High School Diploma -
06.1997
Skills
- Strong interpersonal skills
- Project Scheduling
- Customer service
- Planning and Coordination
- Self-motivated professional
- Responsible
- Organization and Time management
- Computer proficiency
- Strategic selling
- Employee Scheduling
- Operations Management
- Staff Management
- Inventory Control
- Loss Prevention
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Manager, Sales and Operations - Lowe's
01.2022 - Current
Project Specialist, Exteriors - Lowe's
06.2015 - 11.2021
Retail Department Manager - Lowe's
02.2013 - 06.2015
Estimator/Senior Project Manager - Champion Environmental Services, Inc
01.2002 - 01.2013
Lowell High School - High School Diploma,