RALPH PATTERSON
Cape Girardeau
Summary
Food industry and retail work have honed my communication and problem identifying skills. With college course work and professional work in the banking industry, I have grown a strong skillset with microsoft office products and banking systems such as Jack Henry. Military service and banking have made me a better individual and professional who is guided by discipline and leading by example, whose goal is to benefit not only my company, but the communities we affect.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Banker II
First State Community Bank
Jackson, MO
01.2025 - Current
- Identified and resolved customers financial needs
- Effectively communicated with bank personal to solve or delegate customer banking needs.
- Completed daily reports such as Cash Worksheet and Cash Report
- Current vault teller duties such as ordering and selling cash and balancing vault daily.
Logistics Specialist
United States Army Reserves
Defiance, MO
05.2022 - Current
- Coordinated transportation services including scheduling pick-ups and deliveries, tracking shipments, negotiating rates, and ensuring on-time delivery of goods.
- Managed inventory levels by monitoring stock levels, replenishing as necessary, and keeping accurate records.
- Kept materials organized in a central laydown area and maintained an inventory of stocked materials.
- Conducted regular audits of inventory data to ensure accuracy of information in system databases.
- Collaborated closely with procurement teams to ensure availability of materials needed for production runs.
- Prioritized tasks and managed deadlines under strict time constraints.
- Maintained accurate files for purchase orders.
Sales Associate
Target
Cape Girardeau, MO
10.2022 - 12.2024
- Helped Customers find products and gave information on products
- Organization of sales floor and back room
- Worked planogram projects and sets for the store
Team Lead
Hungry Guys LLC
Cape Girardeau, MO
07.2021 - 05.2022
- Supervised the daily work of staff to ensure work prioritization and quality.
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability.
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
- Helped customers who were received and unsatisfactory service or product to better enhance their experience.
Assistant Manager
Lynn Enterprises Inc.
Cape Girardeau, MO
08.2020 - 06.2021
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
Assistant Manager
Five Star LLC
Fredericktown, MO
05.2019 - 07.2020
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
Cook
Pizza Hut
Fredericktown, MO
11.2017 - 04.2019
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Cooked food according to recipes set by establishment.
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
- Washed and sanitized hands throughout shift, promoting food safety and health requirements.
Education
Bachelor of Science (B.S.) - Business Administration
Southeast Missouri State University
Cape Girardeau, MO, US05.2025
Skills
- Poise in high stress situations
- Ability to work with individuals of varying backgrounds
- Above average skills with Microsoft Office products
- Customer Needs Assessment
- Inventory Tracking
- Relationship Building
- Goal-Oriented
- Cash Handling
- Above average skill with Jack Henry Suite of products
Certification
Automated Logistics Specialist
Timeline
Community Banker II
First State Community Bank
01.2025 - Current
Sales Associate
Target
10.2022 - 12.2024
Logistics Specialist
United States Army Reserves
05.2022 - Current
Team Lead
Hungry Guys LLC
07.2021 - 05.2022
Assistant Manager
Lynn Enterprises Inc.
08.2020 - 06.2021
Assistant Manager
Five Star LLC
05.2019 - 07.2020
Cook
Pizza Hut
11.2017 - 04.2019
Bachelor of Science (B.S.) - Business Administration
Southeast Missouri State University
AWARDS
Deans List Fall 2020, Deans List Fall 2023,The Army Achievement Medal