Ralph Prophete
Stanhope,New Jersey
Summary
Adept at elevating customer experiences and boosting sales, I honed my problem-solving and customer service skills at Autozone Inc, where I led a team to significantly increase customer satisfaction. Expert in multitasking and organizing, Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Store Manager
Autozone Inc
02.2009 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
Audio Visual Technician
Audio Visual Services Inc.
02.2007 - 12.2008
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Optimized sound quality by conducting thorough sound checks prior to each event start time.
- Calibrated projectors for optimal image quality at various venues according to screen size and lighting conditions.
Education
High School Diploma -
Mc Arthur High School
Hollywood, FLBroward Community College
Pembroke Pines, FL 09.2007 - 05.2007
Journeyman Elecrician -
Morris County School of Technology
Denville, NJ04.2016
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Store Manager
Autozone Inc
02.2009 - Current
Broward Community College
09.2007 - 05.2007
Audio Visual Technician
Audio Visual Services Inc.
02.2007 - 12.2008
High School Diploma -
Mc Arthur High School
Journeyman Elecrician -
Morris County School of Technology
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