Ralph Ramirez
Carson,CA
Summary
Dynamic and dedicated professional with experience as an Unarmed Security Officer at Allied Universal Security Services. Proven ability in incident reporting and conflict resolution, enhancing safety and customer satisfaction. CPR and First Aid certified, effectively trained team members in policies, ensuring adherence and operational excellence. Committed to fostering a secure and welcoming environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
Allied Universal Security Services
10.2023 - 08.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
- Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.
Sales Associate
Nezian Active Wear
01.2021 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
Education
High School Diploma -
Ernest S. McBride Senior High School
Long Beach, CA08-2023
Skills
- Report writing
- Incident reporting
- Trainer
- Weapon Training
- CPR Certified
- First Aid Certified
Certification
- Certified Security Guard License
- Weapons Training
- CPR Certified
- First Aid Certified
- Certification LASD Explorer
Timeline
Unarmed Security Officer
Allied Universal Security Services
10.2023 - 08.2024
Sales Associate
Nezian Active Wear
01.2021 - 06.2023
High School Diploma -
Ernest S. McBride Senior High School
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