Ralph sanchez

• Enhanced customer satisfaction by quickly addressing and resolving any technical issues or concerns.
• Improved HVAC system efficiency by conducting thorough diagnostics and identifying areas for improvement.
• Ensured timely completion of projects by efficiently managing tasks and coordinating with team members.
• Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.

• Listened to instructions from journeyman plumber, gaining valuable onsite job training.
• Increased sales by building strong relationships with clients and understanding their needs for plumbing products.
• Streamlined inventory management by maintaining accurate records of stock levels and placing timely orders for restocking.
• Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.

• Exceeded FICO driving standards (800-850 score) while maintaining high Delivery Completion Rate (99-100%) with few Did Not Receives (0-1)

• Consistently completed routes ahead of schedule and performed rescues

• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
• Analyzed large amounts of data to find patterns of fraud and anomalies
• Minimized impacts by contacting customers directly and notify of fraudulent activity
• Summarized all key information regarding investigation into detailed report for delivery to client
• Utilized critical thinking to break down problems, evaluate solutions and make decisions
• Collaborated with interdisciplinary team members to discuss fraud trends.

• Oversaw various program activities including camps, workshops, hikes, games, projects, etc
• Improved organization of events and initiated support at information desk or table at assigned site or event
• Collaborated with team to optimize set up, program operations, and tear down for events
• Assisted with outdoor restoration and maintenance of site as needed
• Headed office security by following safety procedures and controlling access via reception desk
• Identified issues and utilized resourcefulness to implement strategic solutions
• Utilized a multi-line telephone, answers, and appropriately routes all incoming calls for various business units with courtesy, speed, and accuracy
• Provided general information regarding routine inquiries from customers, and refers non routine, sensitive, and/or complex requests for information and other inquiries or complaints to the Corporate Office Manager.

• Enhanced service process and drove customer satisfaction by creating first class customer experience
• Operated equipment and moving freight in safe and efficient manner
• Surveyed parking areas to watch for vandals and other issues likely to cause damage to or theft of vehicles
• Issued and collected claim tickets and processed valet parking fees
• Entered guest vehicle information and location in computerized valet parking system
• Maintained current listing of local and area attractions special events and activities to give guests updated information
• Arranged special transportation for guests and booked taxis and business-class vehicles.

• Maximized operational efficiency by maintaining product flow consistently, monitoring and controlling movements
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
• Coordinated with team to handle high volume work by prioritizing tasks and organizing supplies
• Loaded materials correctly by matching truck, tank car and barge loading numbers with written instructions.