Ralph Smart
Lancaster,SC
Summary
A seasoned Data Center Operator from Electrolux Home Products, I excel in optimizing data center operations and enhancing network security, ensuring a 30% reduction in energy consumption. Skilled in incident management and cross-functional communication, I've significantly improved system reliability and team efficiency through innovative training materials and disaster recovery strategies. Professional in technical environments, prepared to excel in high-stakes data center operations. Proven track record of managing complex systems and ensuring operational continuity. Highly collaborative, known for adaptability and meeting evolving demands. Key skills include system monitoring, problem resolution, and infrastructure maintenance. Experienced with data center infrastructure management and maintenance. Utilizes diagnostic tools and techniques to ensure system reliability and operational efficiency. Strong understanding of troubleshooting hardware and software issues, ensuring seamless performance and uptime.
Overview
6
6
years of professional experience
Work History
Data Center Operator
Electrolux Home Products
02.2019 - 10.2024
- Clearly discussed expectations and solutions with customers and team members.
- Provided network operations support when monitoring issues occurred unexpectedly.
- Mitigated risk of data loss, conducting timely backups and disaster recovery exercises.
- Developed comprehensive training materials for new hires, expediting their integration into the team''s workflow while reinforcing adherence to established standards.
- Optimized energy consumption in the data center, adjusting cooling settings and power distribution configurations.
- Monitored AS400 programs and software for issues with IT storage conditions.
- Used Service Now to provide customer support, identify clients and submit incident reports.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Supported new system deployments by installing and configuring servers, storage devices, and networking equipment.
Education
Associate of Arts - Data Processing
Rutledge Business College
Columbia, South Carolina05-1989
Skills
- Data Center Infrastructure
- Operating System Administration
- Network Troubleshooting
- Customer Support
- System monitoring
- Hardware Installation
- Incident Management
- Vendor coordination
- Backup Management
- Asset Management
Timeline
Data Center Operator
Electrolux Home Products
02.2019 - 10.2024
Associate of Arts - Data Processing
Rutledge Business College
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