J Webster Menorwah
Grand Forks,ND
Summary
Certified CompTIA Security+ Trainer and Results-driven Data Center Operator recognized for high productivity and efficient task completion. Skilled in server management, network configuration, and data storage solutions with an emphasis on maintaining optimal operational conditions. Excel in problem-solving, teamwork, and communication, ensuring seamless collaboration and swift resolution of technical issues. Committed to continuous improvement and staying updated on latest industry trends for enhanced performance and reliability in fast-paced environments. I enrolled and graduated from the Maryville University of Saint Louis with a Master of Science in Cybersecurity. I am now looking to continue my career by joining a communicative team that is passionate about developing and achieving good IT system administration, continual threat detection, anomaly resolution, and comprehensive documentation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Center Operator
Northern Data Group LLC
Grand Forks, ND
08.2024 - Current
- Configured network switches, routers and firewalls for secure access to corporate networks.
- Performed regular audits of equipment installed in the facility to ensure all components are functioning properly.
- Prepared detailed reports for management regarding various aspects of daily operations at the data center.
- Executed system backups according to established schedules and procedures.
- Troubleshot hardware or software issues reported by end users via phone or email support channels.
- Identified potential areas of improvement within the data center environment.
- Monitored and maintained the health of servers, storage systems, and other data center components.
- Maintained records of equipment inventory in the data center.
- Ensured compliance with security protocols for data centers.
- Participated in meetings with customers and vendors related to operational activities at the data center facility.
- Checked physical environment conditions like temperature, humidity, power availability in the data center.
- Performed periodic maintenance on equipment to ensure optimal performance.
- Installed, arranged, and monitored data center server hardware, rack-mounted consoles and power distribution equipment.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
Desktop Support Engineer
Bell Bank
Fargo, North Dakota
05.2024 - 08.2025
- Provided technical assistance to users in person, via phone or email.
- Participated in IT projects related to desktop support services.
- Collaborated with other teams within the organization to resolve complex incidents quickly.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Installed, configured and maintained computer hardware, software and peripherals.
- Configured user accounts, permissions and passwords according to company policies.
- Diagnosed and resolved hardware and software issues efficiently.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Resolved printer, scanner, and other peripheral device issues, maintaining operational efficiency.
- Utilized ticketing systems to track and prioritize support requests, improving response times and resolution rates.
- Troubleshot and resolved hardware, software, and network issues, reducing downtime.
- Managed Active Directory user accounts, groups, and permissions, enhancing system security.
- Assisted in the deployment of new applications and systems, ensuring seamless integration.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
- Performed hardware upgrades, including RAM, SSDs, and graphics cards, to improve system performance.
- Collaborated with IT team members to share knowledge and improve support processes.
Network Engineer
Corporate Technologies
Fargo, ND
03.2023 - 05.2024
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Administered network policies, procedures, and standards to align with organizational goals and security requirements.
- Implementation of TCP/IP networking on customers' computers as needed.
- Installed software updates on servers, routers, firewalls, and other network devices.
- Monitored network performance and troubleshooted any issues that arose.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Managed wireless networking setups, including access points placement and security configurations, to ensure robust mobile connectivity.
- Employed firewalls and VPNs to safeguard network security.
- Utilized network management tools for monitoring, configuration management, and issue resolution.
- Developed and maintained comprehensive documentation of network configurations, setups, and procedures for future reference.
- Troubleshot complex network issues, reducing downtime and improving user satisfaction.
- Implemented network security measures, including VPNs, access control lists (ACLs), and firewalls to protect data and systems.
- Provided technical support to users experiencing difficulties with their networks.
- Conducted network vulnerability scans and remediation efforts to mitigate risks and ensure compliance with security policies.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
Remote Cybersecurity Analyst
Eretimis Cybersecurity / Bronx, NY
The Bronx, NY
05.2022 - 03.2023
- Analyzed network traffic logs, firewall logs, intrusion detection system alerts, and antivirus reports to identify potential threats.
- SIEM analysis and support.
- Audit and provide a logical data access policy and controls.
- Performed regular system audits of all network resources to ensure compliance with corporate security policies.
- Monitored user activities on the network for suspicious behavior or malicious activity.
- Updated existing processes and procedures related to cybersecurity best practices regularly.
- Installed patches and upgrades on a regular basis as part of ongoing maintenance efforts.
- Reviewed audit logs daily for unusual activity or patterns that could indicate an attempted breach or attack.
- Assisted with developing strategies for responding to potential cyber attacks such as malware outbreaks, phishing campaigns, ransomware attacks.
- Analyzed security procedure violations and developed plans to prevent recurrence.
- Investigated information security breaches to identify vulnerabilities and evaluate damage.
- Used penetration testing tools to identify weaknesses in security systems.
- Built firewalls and encrypted data to secure confidential information.
Information Technology Analyst
GE Renewable Energy LM Win Power
Grand Forks, North Dakota
01.2019 - 06.2022
- Monitored network operations to identify performance, capacity, and utilization issues.
- Generate and maintain accurate documentation of security incidents, including incident reports, investigation findings, and remediation actions.
- Monitor security event logs and alerts generated by various security technologies, including SIEM, IDS/IPS, firewalls, and endpoint protection systems.
- Conduct initial triage and investigation of security incidents, following established procedures and guidelines.
- Implemented security measures to protect information from unauthorized access or destruction.
- Generated reports on system performance data for senior management review.
- Collaborated with infrastructure personnel and departmental managers to identify, develop and implement cost-saving technologies.
- Configured networks and systems to meet customer specifications.
- Tested, maintained and monitored computer programs and systems.
- Prepared and presented technical proposals for clients.
- Investigated department processes and facilitated company becoming ISO9000-qualified.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted testing of software and systems to ensure quality and reliability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Master of Science - Cyber Security
Maryville University of Saint Louis
St. Louis, MO12-2022
Associate of Science - Information Technology
Northland Community And Technical College
Thief River Falls, MN12-2019
Bachelor of Science - Electronic Engineering
Stella Maris Polytechnic
Monrovia, Liberia04-2012
Skills
- Structured cabling
- Virtualization technologies
- Network troubleshooting
- Backup management
- Service level agreements
- Operating system administration
- Customer support
- Data center infrastructure
Certification
CompTIA Security+
AWS Solutions Architect – Associate
Certified Ethical Hacker in progress
Timeline
Data Center Operator
Northern Data Group LLC
08.2024 - Current
Desktop Support Engineer
Bell Bank
05.2024 - 08.2025
Network Engineer
Corporate Technologies
03.2023 - 05.2024
Remote Cybersecurity Analyst
Eretimis Cybersecurity / Bronx, NY
05.2022 - 03.2023
Information Technology Analyst
GE Renewable Energy LM Win Power
01.2019 - 06.2022
CompTIA Security+
AWS Solutions Architect – Associate
Certified Ethical Hacker in progress
Master of Science - Cyber Security
Maryville University of Saint Louis
Associate of Science - Information Technology
Northland Community And Technical College
Bachelor of Science - Electronic Engineering
Stella Maris Polytechnic
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