Ralph Tucker
Pagosa Springs,CO
Summary
Seeking a position as an independent contractor/adjuster all lines. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Have traveled to many European countries and maintain Passport #568570776.
Overview
53
53
years of professional experience
1
1
Certification
Work History
Independent Insurance Adjuster/Contractor
Crawford And Company
05.2022 - Current
- Managed large caseload, prioritizing tasks to ensure timely completion and accurate settlement of claims.
- Collaborated with insurance carriers, agents, and policyholders to gather necessary information for accurate claim assessments.
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
Independent Insurance Adjuster/Contractor
Canon Recruiting
08.2008 - 08.2010
- Came out of retirement to work as independent contractor handling claims caused by Hurricane Katrina for Balboa Insurance then owned by Bank of America. Then was asked to join Balboa's audit department and worked in that capacity for one additional year and then went back into retirement.
Claims Service Center Manager
Farmers
05.2001 - 05.2008
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Increased employee productivity by providing comprehensive training programs and fostering supportive work environment.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments. Managed Claims Service Center and three Branch Claims Offices with complement of 300 employees and annual budget of $22,000.000.
- Retired from Farmers in 2008 after 38 years of service.
Division Claims Manager
Farmers Insurance
04.1991 - 05.2001
- Improved claims processing efficiency by implementing streamlined workflow procedures.
- Reduced claim disputes by enforcing strict adherence to policy terms and conditions.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Managed between 250-400 employees and was line manager for seven claims offices and Property and Auto functional staff. In total I managed 7 lines managers and 5 functional managers and their staffs.
- Responsible for all catastrophe operations within North Texas Region of Texas
- Attended trials and hearings at company's request.
Liability Claims Manager
Farmers Insurance
05.1990 - 04.1991
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Launched quality assurance practices for each phase of development
- Planned and conducted training schools for new hires
Branch Claims Manager
Farmers Insurance
05.1987 - 05.1990
- Improved claims processing efficiency by implementing streamlined workflow procedures.
- Reduced claim disputes by enforcing strict adherence to policy terms and conditions.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
- Maintained compliance with industry regulations during all stages of claims process.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Oversaw regular audits of claim files ensuring accuracy in reserve amounts and adherence to established guidelines.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Prepared budget and was responsible for operating Branch Office at or below targets.
- Attended trials and hearings.
Branch Claims Supervisor
Farmers Insurance
01.1979 - 05.1987
- Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Resolved complex claims issues with thorough investigation, resulting in fair settlements for all parties involved.
- Achieved high customer satisfaction ratings by maintaining open lines of communication and addressing concerns promptly.
- Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Optimized resources allocation by monitoring workload distribution among team members, leading to increased efficiency within department.
- Assisted in recruitment and selection of new claims adjusters, ensuring they possessed necessary skills and expertise to excel in their roles.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Field Claims Representative
Farmers Insurance
01.1971 - 01.1979
- Improved customer satisfaction by efficiently resolving property and casualty claims and providing prompt communication to all stakeholders.
- Identified potentially fraudulent activity through detailed analysis of claim information, protecting company assets from loss.
- Handled complex claims involving multiple policies or coverage types, demonstrating adaptability and problem-solving skills.
- Utilized advanced knowledge of insurance policies to ensure accurate interpretation of coverage during claims process.
- Mentored new hires on proper claim handling techniques and company protocol, contributing to their professional development.
- Coordinated with legal counsel as needed during th course of claim investigations or settlements, protecting company interests at all times.
- Assisted in catastrophe response efforts when necessary, by quickly assessing damages and expediting te claims process for affected policyholders,
- Summarized claims in excess of authority and submitted to manager for approval.
- Worked toward claim resolution by maintaining regulatory compliance and fair claims practices within authority.
- Inspected damaged property during investigations.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Reduced claim processing time by effectively managing workload and prioritizing urgent cases.
- Enhanced company reputation with excellent customer service, empathetic approach, and timely resolution of claims.
- Conducted thorough investigations to accurately determine claim coverage and payments for policyholders.
Education
CPCU Chartered Property And Casualty Underwiter - Insurance And Risk Management
The Institutes
Malvern, PA11.1990
BBA - Business Administration
Texas A&M University - Commerce Texas
Commerce, TX12.1970
Skills
- Team Collaboration
- Technical Knowledge
- Adaptability
- Regulatory Compliance
- Conflict Resolution
- Customer Service
- Litigation Management
- Accredited Claims Professional
- Insurance Law Understanding
- Liability Determination
Adjuster License
- Texas - All lines Adjuster License #2757858 11/1/2021 to 10/31/2025
- Florida - All lines Adjuster License #W428855 9/23/2023 to 10/31/2025
- Nevada - All Lines Adjuster License #3923348 07/31/2023 to 07/31/2026
- Louisiana - All Lines Adjuster License #1085886 05/24/2023 to 10/31/2024
- Idaho - All Lines Adjuster License #2012400 06/21/2023 to 10/31/2024
- Washington - All Lines Adjuster License #1215217 07/24/2023 to 10/31/2024
- New Mexico - All Lines Adjuster License #2012400 07/14/2023 to 10/31/2024
- Wyoming - All Lines Adjuster License #563205 08/03/2023 to 10/31/2025
- Utah - All Lines Adjuster License #995830 08/15/2023 to 10/31/2025
- Oregon - All Lines Adjuster License #2012400 07/05/2023 to 10/31/2025
Phone
1-469-265-1245 (Cell and Text)
1-970-731-2413 (Home)
Affiliations
- American Sailing Association
- National Audubon Society
- Weminuche Audubon Society
- Society of CPCU
Certification
CPCU Chartered Property and Casualty Underwiter
Fly Fishing, Sailing, Bird Watching, Travel, Cooking
I began fly fishing when we moved to Pagosa Springs, CO. about eight years. It is a great way to get out and enjoy the outdoors around our part of Colorado. Sailing has been a hobby since 2000. I owned a 25 ft. Merit and sailed on the various lakes around DFW. My best sailing has been in the British Virgin Islands where I made seven trips and attained my skippers certifications through the American Sailing Association. Insofar as bird watching - it is a new hobby. I have been a member of the National and Weminuche Audubon societies for two years and it goes hand in hand with living in Colorado. I have visited four countries in Europe and have loved every minute of it and plan to get back into travel in 2024. Cooking is a long-time passion. From gourmeet to everyday, I love it all.
Timeline
Independent Insurance Adjuster/Contractor
Crawford And Company
05.2022 - Current
Independent Insurance Adjuster/Contractor
Canon Recruiting
08.2008 - 08.2010
Claims Service Center Manager
Farmers
05.2001 - 05.2008
Division Claims Manager
Farmers Insurance
04.1991 - 05.2001
Liability Claims Manager
Farmers Insurance
05.1990 - 04.1991
Branch Claims Manager
Farmers Insurance
05.1987 - 05.1990
Branch Claims Supervisor
Farmers Insurance
01.1979 - 05.1987
Field Claims Representative
Farmers Insurance
01.1971 - 01.1979
CPCU Chartered Property And Casualty Underwiter - Insurance And Risk Management
The Institutes
BBA - Business Administration
Texas A&M University - Commerce Texas
CPCU Chartered Property and Casualty Underwiter
Similar Profiles
Iyana GregoryIyana Gregory
Catastrophe Resource Coordinator at Crawford and CompanyCatastrophe Resource Coordinator at Crawford and Company
Tyheem TannerTyheem Tanner
Senior Property Claims Adjuster ( Supervisor) at CRAWFORD AND COMPANYSenior Property Claims Adjuster ( Supervisor) at CRAWFORD AND COMPANY
JAYLINN JONESJAYLINN JONES
Litigation Claim Adjuster at Crawford and CompanyLitigation Claim Adjuster at Crawford and Company