Summary
Overview
Work History
Education
Skills
Timeline
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Ralph Tucker

Dallas

Summary

Proven in enhancing customer satisfaction and reducing call wait times, I excelled at Butler America Aerospace by mastering CRM navigation and demonstrating exceptional problem-solving abilities. My expertise in technical support and commitment to HIPAA compliance at MCI Health highlight my ability to manage sensitive information securely and efficiently.

Overview

15
15
years of professional experience

Work History

Call Center Representative

Butler America Aerospace
04.2021 - 03.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Medical Records Clerk

MCI Health
06.2015 - 04.2021
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.

Inbound Call Center Representative

Texas Health Resources
08.2009 - 06.2015
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.

Education

Richardson High School
Richardson, TX
2001

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Inbound phone calls
  • Call Center Operations
  • Gathering information
  • Technical Support
  • Technical Troubleshooting
  • CRM Navigation
  • Billing Adjustments and Refunds
  • Salesforce CRM

Timeline

Call Center Representative

Butler America Aerospace
04.2021 - 03.2024

Medical Records Clerk

MCI Health
06.2015 - 04.2021

Inbound Call Center Representative

Texas Health Resources
08.2009 - 06.2015

Richardson High School

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Ralph Tucker