Ralph Vasquez
Roswell
Summary
Results-driven professional with extensive experience in retail management. Skilled in problem-solving and effective communication, fostering a collaborative team environment to drive performance and operational efficiency. Proven ability to coach and mentor staff, leading to increased customer satisfaction and sales.
Overview
11
11
years of professional experience
Work History
Store Manager
Tractor Supply Company
2024.07 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Regional Champion/ Trainer
Tractor Supply Company
2023.01 - 2024.07
- Developed and executed performance management programs to increase employee engagement and productivity.
- Analyzed and evaluated training effectiveness and program outcomes.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Wrote training manuals for all store personnel company wide according to strict company guidelines and protocols.
- Trained and mentored new personnel hired to fulfill various roles.
- Developed lesson plans, instructional materials and written practice tests for exceptional customer service training courses.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed job-specific competencies and performance standards.
- Created and oversaw training programs for operations.
Store Manager
Tractor Supply Company
2021.08 - 2022.12
- 2nd best inventory in district at .30
- Inventory captain
Store Manager
Tractor Supply Company
2021.06 - 2022.12
- Inventory captain
- Had 3rd best inventory at .21
Store Manager
Tractor Supply Company
2016.07 - 2020.05
- 3x Presidential Profit award winner
- Store manager of the year 2022
Store Manager
Tractor Supply Company
2015.07 - 2016.07
Education
Business Management
ENMU Roswell
Roswell, NMSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Store merchandising
- Inventory management
- Recruitment and hiring
- Team motivation
- Leadership development
- Staff management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Tractor Supply Company
2024.07 - Current
Regional Champion/ Trainer
Tractor Supply Company
2023.01 - 2024.07
Store Manager
Tractor Supply Company
2021.08 - 2022.12
Store Manager
Tractor Supply Company
2021.06 - 2022.12
Store Manager
Tractor Supply Company
2016.07 - 2020.05
Store Manager
Tractor Supply Company
2015.07 - 2016.07
Business Management
ENMU Roswell