Ralph Reed Jr.
Auto Home Business Care Repair Installs
Cincinnati,OH
Summary
Installer Service Technician with extensive experience at Amano McGann, specializing in equipment installation and system troubleshooting. Demonstrated success in improving project efficiency through strong communication and collaboration skills. Proficient in cable termination and safety compliance, consistently achieving high-quality results and maintaining robust client relationships.
Overview
22
22
years of professional experience
Work History
Installer Service Technician
Amano McGann
Cincinnati, OH
01.2024 - Current
- Installed parking revenue control systems at multiple client locations.
- Maintained and repaired equipment to ensure optimal performance.
- Collaborated with team members to enhance efficiency of installation projects.
- Trained new installers on safety protocols and industry best practices.
- Inspected systems post-installation to verify functionality and compliance.
- Assisted clients with system setup and troubleshooting after installations.
- Utilized hand and power tools for precision in equipment installation tasks.
Fiber Optic/Structured System Cabling Technician
Outsource Communication
Cincinnati, Ohio
04.2021 - Current
- Installed structured cabling systems for voice, data, and video communications.
- Conducted site surveys to evaluate cabling needs and requirements.
- Terminated cables and tested connections for optimal performance.
- Collaborated with project managers to ensure timely cable installation.
- Operated lift equipment to transport materials efficiently throughout the facility.
- Adhered to all safety regulations set forth by OSHA, local laws and company policies.
Owner/ Operation
Ace of Trades
Cincinnati, Ohio
08.2012 - Current
- Executed residential, business, and automotive care, repair, and installations.
- Conducted thorough pre-planning to ensure scope completion.
- Troubleshot issues by analyzing customer experiences to formulate effective action plans.
- Cultivated strong client relationships through clear and effective communication.
- Oversaw budgeting and financial management.
Business/Residential Field Technician(Spectrum Business Class)
Vertical Installations LLC.
Cincinnati, Ohio
06.2017 - 2020
- - Installed digital phone, high-speed Internet, and digital cable services for Time Warner Cable.
- - Programmed new equipment, including wireless routers and HD DVR boxes.
- - Ensured adherence to signal quality and Road Runner speed standards.
- - Established wireless networking systems with robust security encryption.
- - Maintained vehicle and workers' compensation insurance efficiently.
- - Met all on-time guarantee requirements for customer appointments.
- Used logging tools to collect data from field, supporting engineer analysis.
- Monitored system performance remotely using diagnostic tools such as ping utilities or network monitoring software.
- Upgraded existing systems by installing new versions of operating systems or application software.
Subcontractor/ Installer
AV Express and Alarm LLC
Cincinnati, Ohio
06.2015 - 12.2015
- Reviewed building, electrical, and sprinkler blueprints for project understanding.
- Collaborated with commercial clients to install and configure Tyco Integrated Security systems.
- Dismantled and reconstructed equipment to ensure optimal functionality.
- Coached and guided fellow installers to enhance team performance.
- Modified installation scope based on evolving requirements.
Field Installations/ Sub-Contractor
Integrated Digital Communications
Cincinnati, Ohio
11.2011 - 06.2012
- Installed digital phone (VOIP), high-speed Internet, and digital cable services for Time Warner Cable Business Class Division.
- Configured wireless routers, HD DVR boxes, and VOIP interfaces to optimize performance.
- Ensured compliance with signal quality and speed standards set by Time Warner Cable.
- Served as telecommunications sub-contractor for Business Class services, enhancing service delivery.
- Established wireless networking systems and implemented security encryption measures.
- Managed vehicle and workers' compensation insurance to satisfy regulatory requirements.
- Consistently achieved On-Time Guarantee standards for customer appointments.
Field Installs Sub-Contractor
Cascom Inc.
Cincinnati, Ohio
03.2006 - 11.2008
- Installed digital phone (VOIP), High speed Internet, and digital cable services Time Warner Cable Southwest District.
- 28ft. Ladder climbing.
- Installation of new cable and phone outlets in brick, and siding walls.
- Setup and programming of new equipment (wireless routers, HD DVR boxes, and VOIP interfaces.)
- Responsible for assuring Time Warner Cable's standard in signal quality and Road Runner speed specifications.
- Passed all OSHA safety courses and no hazard or accidents during the duration of employment.
- Certified telecommunications subcontractor.
- Setup all wireless home networking systems and security encryption.
- Responsible for maintaining all vehicle insurance and workers compensation insurance.
Customer Service Representative/ Sales Associate/ Department Leader (Lumber and Building Material)
Home Depot
Mason, Ohio
04.2004 - 08.2005
- Assisting customers with product location and store related services.
- Maintained 5 aisles of products while backing up all adjacent departments (Lumber and building material, hardware, and mill-work).
- Forklift certified operator for whole store (cherry picker, small/large indoor/outdoor ground forklifts).
- Other services in department include; Concrete, drywall, hardwoods, insulation, roofing, glass block, siding, and fencing.
- Unloaded inventory receivables trucks with forklifts and stocked inventory.
Education
High School -
Purcell Marian High School
Cincinnati, Ohio01.2001
Skills
- Equipment installation and system troubleshooting
- Cable termination and wiring techniques
- Safety compliance and project collaboration
- Customer relationship management
- Effective communication and problem solving
- Attention to detail in masonry and concrete work
- Advanced carpentry techniques and shelving installation
- Household repairs including door and garage door installation
- Commercial construction experience and HVAC troubleshooting
- Hot water heater installation and appliance testing
- Indoor and outdoor painting with caulking proficiency
- Electrical troubleshooting and solar panel repair
- Cabinet installation and furniture refinishing
- Demolition work and foundation repair
- Plumbing and insulation installation
- Fence repair with lifting and rigging techniques
Summary - Strengths And Qualifications
- Complete residential restoration knowledge in electrical, plumbing, framing, drywall applications, flooring (hardwood, laminate, ceramic tile, etc.)
- Over 8+ years total advance knowledge in carpentry
- Electronic component repair (minor and major)
- Above average understanding of electronic appliance repair, wiring and operation.
- Experienced installer with expertise in installation, service, and troubleshooting of both residential and commercial equipment and work sites.
- Able to use hand and power tools to company standards.
- Demonstrated customer service and sales skills to successfully interact with customer in a professional and positive manner.
- Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts.
- Strong ability to work effectively in a team oriented, high demand and fast paced environment.
- Successfully planned installations by reviewing work orders, gathering supplies, evaluating locations, locating access, formulating wiring plans, and arranging equipment.
- Performed disconnects, reconnects and relocations of services according to company standard.
- Responsible for collection activities that included payments for partial or full billing balances and/or converter boxes from disconnected customers.
- Repaired or replaced worn components and faulty connections.
- Tested equipment to adjust signal strength and ensure optimum reception.
- Maintain job specific tools and meters enabling repeated quality job completions and team reliability.
- Worked in any and all indoor and outdoor conditions.
References
References available upon request.
Timeline
Installer Service Technician
Amano McGann
01.2024 - Current
Fiber Optic/Structured System Cabling Technician
Outsource Communication
04.2021 - Current
Business/Residential Field Technician(Spectrum Business Class)
Vertical Installations LLC.
06.2017 - 2020
Subcontractor/ Installer
AV Express and Alarm LLC
06.2015 - 12.2015
Owner/ Operation
Ace of Trades
08.2012 - Current
Field Installations/ Sub-Contractor
Integrated Digital Communications
11.2011 - 06.2012
Field Installs Sub-Contractor
Cascom Inc.
03.2006 - 11.2008
Customer Service Representative/ Sales Associate/ Department Leader (Lumber and Building Material)
Home Depot
04.2004 - 08.2005
High School -
Purcell Marian High School