RALPH MACKENSIE DELISSAINT
SPRING VALLEY,NY
Summary
Professional, hardworking and passionate candidate looking to adopt new skills to build upon while delivering services to meet the needs of consumers. Motivated to learn, grow and excel, while contributing to company success. Eager to utilize excellent time management and problem-solving skills to meet organizational goals.
Overview
9
9
years of professional experience
Work History
Server
Sushi Bada
Suffern, NY
09.2021 - Current
- Trains new personnel regarding company operations, policies and services.
- Responds proactively and positively to rapid change, while meeting the needs of customers.
- Provides excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibits high energy and professionalism when dealing with clients and staff.
Server
Bonefish Grill
Paramus, NJ
08.2017 - 02.2020
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service providing extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Server
P.F. Chang's China Bistro Inc.
White Plains, NY
08.2011 - 01.2017
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Developed warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
Associate of Arts - Liberal Arts And General Studies
Valencia College
Orlando, FL06.2017
Skills
- Customer Rapport Building
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Upbeat and Positive Personality
- Team-Oriented and Reliable
- Conflict Resolution Techniques
Timeline
Server
Sushi Bada
09.2021 - Current
Server
Bonefish Grill
08.2017 - 02.2020
Server
P.F. Chang's China Bistro Inc.
08.2011 - 01.2017
Associate of Arts - Liberal Arts And General Studies
Valencia College
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