Taylor Jones
Bonner Carrington LLC
Temple,TX
6
years of professional experience
Accomplished and energetic Representative with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include communication, active listening and deliverance.
Work History
Leasing Agent
11 Months- Collaborated with colleagues and AI to enhance overall company performance.
- Incorporated previous marketing experience leading to an outstanding team award for most sales in company performance within a brief period.
- Achieved high resident retention rates through effective relationship management.
- A new build lease up.
- Built a strong rapport with customers gaining trust and business.
Waitress/Bar Manager
11 Months- Oversaw the company's inventory.
- Created functional employee schedules and ensured team support.
- Challenging the strengths and weaknesses of colleagues and myself.
- Facilitated marketing strategies for company enhancements.
Customer Service Representative
2 Months- Resolved customer inquiries, ensuring timely and accurate information delivery.
- Handled patient scheduling.
- Managed patient records using Salesforce and Greenway, maintaining confidentiality and compliance.
- Confirmed acceptable medicare insurance plans to secure future appointments.
- Followed the company's guidelines regarding phone call criteria.
Vehicle Exchange Manager/Sales associate
4 Months- Converted service customers to sales clients.
- Managed customer accounts to ensure accurate and up-to-date information.
- Managing customer accounts for accurate information.
- Contributed to team morale, while keeping a positive attitude.
Leasing agent
5 Months- An excellent addition to the team's overall productivity.
- Managed resident and prospect accounts for an efficient monthly market survey.
- Phenomenal resident retention and outstanding prospect conversion rates.
- Ensured a smooth transition between move-ins and move-outs.
- Successfully navigated a management transition.
Multi-Site Leasing Consultant
4 Months- Streamlined new resident move-in processes through effective administrative support.
- Adhered to fair housing standards to avoid legal issues and prevent discriminatory practices.
- Monitored market changes to optimize rental prices for profitability and market appeal.
- Excellent customer service and resident communication.
- Trusted with handling certified funds and scanning personal checks, money orders, and cashier checks from prospective residents and tenants.
- I am great at retaining important information about the property, prospects, and tenants.
- Organized events to engage residents and build a strong sense of community.
Apartment Leasing Consultant
3 Months- Ensured compliance with fair housing standards to mitigate legal risks and uphold non-discriminatory practices.
- Inspected properties and coordinated smooth turnovers to prepare for new residents.
- Streamlined administrative processes for efficient handling of paperwork, credit checks, and rent collection.
- Handled administrative work to smooth new resident move-in processes.
- Orchestrated inspections, walk-throughs and other property management and transfer process requirements.
- Tracked leasing inquiries and vetted prospects with Knock (CRM) to stay organized and on-track with leasing targets.
Leasing Consultant
1 Year 6 Months- Streamlined administrative tasks to enhance new resident move-in processes.
- Facilitated clear communication with residents and prospects to ensure satisfaction.
- Trustworthy with certified information.
- Implemented strategies to improve resident retention by fostering relationships.
- Collaborated effectively within a team to achieve common goals.
- Significant professionalism with all encounters.
- Coordinated resident engagement events to foster community connections.
- Maintained a positive outlook to foster a supportive work environment.
- Great training with CRM and Yardi. Knowledgeable with applicants and residential files.
Sales/Customer Service Representative
5 Months- Worked in seasonal position. Assist callers with any needed information about their health insurance. Part A, B, C, or D. Ensure the customer is informed about any deductibles or payments. Make any changes necessary to accounts. Scheduled transportation, hospital, or in-home appointments. Issue out equipment. Handling SSN, Credit Card information, and many other trusted personal information. Highly active listening, effective communication skills, and compassion required.
- Managed customer inquiries through various communication channels, ensuring timely and accurate responses.
- Resolved complex customer issues by employing problem-solving skills and product knowledge.
- Developed and maintained detailed records of customer interactions using CRM software to improve service delivery.
Education
High School Diploma
Skills
Product/service knowledge
Ability to build rapport and establish customer trust
Verbal communication
Excellent verbal and written communication
Property management
Active listening
Customer-focused approach
Time management
Customer rapport building
Timeline
Leasing Agent
Bonner Carrington LLC
08.2024 - 07.2025Read More
Customer Service Representative
Oak Street Health
02.2024 - 04.2024Read More
Waitress/Bar Manager
Clutch
02.2024 - 01.2025Read More
Vehicle Exchange Manager/Sales associate
Garlyn Shelton
08.2023 - 12.2023Read More
Leasing agent
Kairoi Management
12.2022 - 05.2023Read More
Multi-Site Leasing Consultant
Disrupt Management
08.2022 - 12.2022Read More
Apartment Leasing Consultant
Resprop Management
05.2022 - 08.2022Read More
Leasing Consultant
Liberty Group
11.2020 - 05.2022Read More
Sales/Customer Service Representative
Teletech
08.2019 - 01.2020Read More
Temple High School
High School Diploma
Read More