Ralphonya Benton-Gallow
Lake Charles,LA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy ready to contribute to company success.
Overview
13
13
years of professional experience
Work History
Customer Service Representative Agent II/IT Specialist
GDIT-General Dynamics Information Technologies
08.2019 - 06.2023
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained organized and secure customer files to facilitate customer support and follow-up.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Patiently walked individuals through basic troubleshooting tasks.
- Submitted service tickets for equipment maintenance requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Front Desk Night Auditor
Barksdale Air Force Base
01.2018 - 06.2019
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
Private Caregiver
Benton Sitting Service
09.2010 - 11.2017
- Transported individuals to events and activities, medical appointments and shopping trips.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities for improved quality of life.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Documented vitals, behaviors and medications in client medical records.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Administered medication as directed by physician.
- Maintained clean, safe and well-organized patient environment.
Education
Bachelor of Arts - Education of Individuals in Elementary Special Education Programs
Grand Canyon University
Phoenix, AZ08.2022
Certificate - Phlebotomy
Rockbridge Institute
Shreveport, LA06.2020
Skills
- Customer Service
- Technical Troubleshooting
- Issue and Complaint Resolution
- Help Desk Support
- CRM Software
- Inbound and Outbound Calling
- Administrative and Office Support
- Microsoft Outlook,Excel & Powerpoint
- Call Center Operations
- Windows 10
- Remote Support
Timeline
Customer Service Representative Agent II/IT Specialist
GDIT-General Dynamics Information Technologies
08.2019 - 06.2023
Front Desk Night Auditor
Barksdale Air Force Base
01.2018 - 06.2019
Private Caregiver
Benton Sitting Service
09.2010 - 11.2017
Bachelor of Arts - Education of Individuals in Elementary Special Education Programs
Grand Canyon University
Certificate - Phlebotomy
Rockbridge Institute
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