RALPH SAINT SURIN
Brooklyn,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
City Bus Operator
Mta New York City Transit
12.2022 - 10.2024
- Operated with safety and skill to avoid accidents and delays.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Accepted and processed fares.
- Kept accurate logs of travel time data for use in refining scheduling algorithms and improving on-time performance across all routes.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Improved overall route efficiency by suggesting alternative routes based on real-time traffic conditions or road closures when necessary.
Food Delivery Driver
DoorDash
07.2020 - 09.2022
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
Para Transit Driver
Access a Ride
06.2019 - 11.2019
- Transported persons with disabilities and senior citizens to and from various city locations
- Coordinated with dispatch regarding all transport details
- Responded to all passenger queries regarding routes and schedules
- Upheld all standards as required by The Americans with Disabilities Act
- Boosted customer satisfaction through professional communication, courteous service, and prompt assistance in resolving issues or concerns.
- Worked different route every day based on changing passenger locations and destinations.
- Assisted passengers with special needs by providing personalized attention and ensuring a comfortable travel experience.
Overnight Stocker
TARGET
11.2014 - 07.2015
- Unload merchandise from delivery trucks and open packages to ascertain that the right amount and quality has been received
- Stock store shelves with packages after marking them properly and ascertain that labels are clear and visible
- Clean display cases and shelves and ensure that merchandise is properly and aesthetically displayed on them
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
Taxi Driver
SLS JET Taxi Limousine Company
01.2011 - 09.2014
- Collected fares or vouchers from passengers and make change and or issue receipts
- Communicated with dispatcher by radio, telephone or computer in order to exchange information and receive request for passenger's service, followed regulations governing taxi operations and ensured that passengers follow safety regulations
- Recorded name, date and taxi identification information on trip sheets, along with trip information such as time and place of pick up, drop off and total fee
Education
High School Diploma -
Sheepshead Bay
Brooklyn, NY01.2008
Skills
- Detailed oriented
- Communication skills
- Customer service skills
- Relationship development
- Diverse group interaction
- Mechanical tools
- Safe driving
- Adaptive decision making
- Inclement weather driving
- Safe driving practices
Timeline
City Bus Operator
Mta New York City Transit
12.2022 - 10.2024
Food Delivery Driver
DoorDash
07.2020 - 09.2022
Para Transit Driver
Access a Ride
06.2019 - 11.2019
Overnight Stocker
TARGET
11.2014 - 07.2015
Taxi Driver
SLS JET Taxi Limousine Company
01.2011 - 09.2014
High School Diploma -
Sheepshead Bay
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