Ralphy Joseph
Quincy,MA
Summary
Seasoned Restaurant Owner with a proven track record at Restaurante el cantoncillo, adept in staff leadership and vendor relations. Excelled in enhancing customer engagement and managing operations efficiently. Demonstrated expertise in wine knowledge and staff management, ensuring high levels of guest satisfaction and team performance.
Overview
20
20
years of professional experience
Work History
Restaurant Owner
Restaurante el cantoncillo
La Coruna , Galicia Spain
02.2024 - Current
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Negotiated contracts with vendors for food, equipment and supplies.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
- Hired, trained and motivated staff to fill all restaurant openings.
Restaurant Manager
Restaurant El Porto
Las Terrenas, Samana
06.2016 - 06.2018
- Supervised and trained staff in customer service, food handling, and safety protocols.
Restaurant Manager
Restaurante paco cabana bistro
Piantini, Santo Domingo
07.2011 - 05.2018
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Restaurant Manager
Restaurante paco cabana
Las Terrenas, Samana
05.2004 - 06.2011
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Skills
- Staff Management
- Wine Knowledge
- Vendor Relations
- Customer Engagement
- Staff hiring
- Schedule Management
- Table management
- Sales expertise
- Staff Leadership
Languages
French
Professional
Spanish
Professional
References
References available upon request.
Timeline
Restaurant Owner
Restaurante el cantoncillo
02.2024 - Current
Restaurant Manager
Restaurant El Porto
06.2016 - 06.2018
Restaurant Manager
Restaurante paco cabana bistro
07.2011 - 05.2018
Restaurant Manager
Restaurante paco cabana
05.2004 - 06.2011
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