Ram Gonzalez
SAN ANTONIO,TX
Summary
At Rams Frame and Body Shop, a skilled Estimator excelled in using estimating software for fast, accurate estimates, enhancing client trust and repeat business. Known for exceptional communication and relationship building, they streamlined processes and negotiated effectively, achieving significant customer satisfaction. Improving customer satisfaction through meticulous workmanship and accurate repair estimates.
Overview
15
15
years of professional experience
Work History
Estimator
Rams Frame and Body Shop
01.2010 - Current
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Prepared material orders to complete projects on time and within budget.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
- Streamlined estimation process for faster turnaround times with the implementation of new software tools.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
- Increased operational efficiency through regular reviews and updates of standardized labor rates and part prices in estimating software.
- Resolved disputes between insurance adjusters and clients diplomatically to ensure mutual satisfaction in claim outcomes.
- Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
- Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
Education
High School Diploma -
United South High School
Laredo, TXSkills
- Cost estimation
- Estimate preparation
- Estimating software
- Excellent communication
- Written communication
- Preparing estimates
- Multitasking Abilities
- Attention to detail
- Relationship building
- Customer relationship management
- Schedule coordination
- Reliability
- Teamwork and collaboration
- Effective communication
- Materials assessment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Estimator
Rams Frame and Body Shop
01.2010 - Current
High School Diploma -
United South High School
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