Ram NB

• Managed compliance efforts, reporting and audits.
• Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
• Prepared records and data for regular audits.
• Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
• Developed and delivered training programs to inform new and current employees about compliance issues.
• Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
• Monitored emerging trends in regulatory requirements, anticipating potential impacts on the organization''s operations.
• Improved communication channels between departments by establishing regular meetings and reporting structures related to compliance matters.
• Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
• Succeeded in maintaining a positive relationship with regulators through proactive engagement and timely responses to inquiries.
• Maintained effective working relationships with regulatory authorities, suppliers and customers.
• Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
• Achieved optimal results during external audits by diligently preparing documentation and providing evidence of strong internal controls.
• Conducted thorough internal audits to ensure adherence to regulatory standards and best practices.
• Led cross-functional teams to address compliance gaps, ensuring alignment with industry standards and regulations.

• Streamlined Windows Server installations by creating customized deployment templates and automation scripts.
• Reduced downtime with proactive system monitoring and prompt troubleshooting of server issues.
• Increased server efficiency by optimizing Windows Server configurations and implementing timely updates.
• Provided guidance for the migration of legacy applications to newer Windows Server platforms, minimizing disruption to business operations.
• Collaborated with IT team to design and deploy scalable server infrastructures for expanding business needs.
• Maintained high availability of critical systems through proper planning and implementation of failovers.
• Ensured smooth business continuity during disaster recovery scenarios through testing of backup strategies and communication protocols.
• Optimized resource utilization by analyzing system usage patterns and adjusting hardware allocations accordingly.
• Implemented automated backup solutions, ensuring data protection and quick recovery in case of emergencies.
• Configured and tested Windows Server operating systems with roles features.
• Planned and implemented upgrades to system hardware and software.
• Installed and configured network printers and other peripheral devices.
• Increased system reliability through proactive monitoring and troubleshooting of cloud environments.
• Evaluated client requirements to recommend appropriate cloud technologies and services.
• Ensured data security and compliance by conducting thorough risk assessments and implementing best practices.
• Managed relationships with third-party vendors ensuring seamless integration of their products into the overall solution stack offered to clients.
• Delivered post-migration support aimed at addressing any arising concerns and ensuring smooth operations for both newly onboarded clients as well as long-term engagements.
• Monitored servers using Amazon CloudWatch and SNS, maintaining logs through CloudTrail.
• Customized CloudWatch monitoring solutions to meet customer requirements.

• Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
• Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations.
• Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.
• Enhanced incident response times by streamlining communication channels and implementing efficient escalation procedures.
• Assessed incident priority based upon impact to business and escalated issues as necessary.
• Collaborated with cross-functional teams to identify root causes of incidents, leading to targeted improvements in system stability.
• Coordinated with external vendors to resolve incidents involving third-party systems, ensuring minimal impact on business operations.
• Reduced system downtime by proactively monitoring network performance and addressing potential issues before they escalated.

• Freelanced in the computer hardware and software sector (providing AMC’s) for different businesses and banks
• Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
• Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
• Analyzed user feedback to gather input and identify areas required for improvement.
• Strengthened client relationships with consistent communication and timely project updates.

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Initiated feedback loop with customers to better understand recurring issues and address them proactively.
• Responded to customer inquiries and provided technical assistance over phone and remotely
• Removed malware, ransomware, and other threats from laptops and desktop systems.

• Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
• Liaised with customers, communicating and resolving problems and concerns.
• Transferred computer files between programs.
• Troubleshot malfunctioning hardware and software deployments to support nonstop operations.

• Freelance project guide for electronics and electrical final year B-tech students