Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ram Patel

North Attleboro,MA

Summary

Experienced professional with 6+ years in Project Coordination and Business Analysis, delivering successful IT and client-focused projects. Proficient in Agile/Scrum methodologies, requirements gathering, UAT support, and process optimization, translating business needs into effective solutions. Skilled at stakeholder communication, CRM management, and reporting, ensuring projects are executed efficiently and meet strategic objectives. Recognized for strong analytical thinking, organization, and collaboration that drive team performance and operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Project Co-Ordinator

Syndicate Services
Boston, MA
04.2023 - Current
  • Collaborated with stakeholders to gather, document, and validate business requirements, ensuring alignment between user needs and technical solutions.
  • Translated complex business processes into functional specifications, workflows, and use cases for development teams.
  • Experience spanning Project Coordination, Client Service, and Product Ownership, supporting IT initiatives and client-facing operations.
  • Managed full project lifecycles (SDLC) using Agile/Scrum; facilitated sprint planning, backlog grooming, and user story documentation in Jira and Trello.
  • Conducted a gap analysis to identify inefficiencies and recommend process improvements that increased team productivity and reduced errors.
  • Facilitated User Acceptance Testing (UAT) by creating test cases, coordinating with end-users, and tracking issues through resolution.
  • Acted as a liaison between business users and technical teams, ensuring clear communication and successful delivery of project objectives.
  • Supported change management by preparing documentation, training materials, and user guides to improve the adoption of new systems.
  • Conducted data analysis and trend reporting to support strategic planning and identify opportunities for optimization.
  • Delivered high-quality presentations and reports to leadership, simplifying complex data into business-friendly insights.

Product Owner

Silver Touch Technologies
Ahmadabad, Gujarat
12.2020 - 12.2022
  • Owned and managed product backlog, defining user stories, acceptance criteria, and prioritizing features to align with business goals.
  • Partnered with stakeholders to define scope, gather requirements, and translate needs into actionable deliverables.
  • Led cross-functional teams of developers, designers, and QA analysts, ensuring high-quality releases on time and within scope.
  • Conducted market research and competitor analysis to identify opportunities and enhance website and application functionalities.
  • Collaborated with UX/UI teams to design user-friendly experiences, informed by feedback and usability testing.
  • Drove major initiatives, including the Bank website/app redesign and an Airline company's digital transformation, improving usability, security, and performance.
  • Facilitated Agile ceremonies (sprint planning, reviews, retrospectives) to optimize team performance and remove blockers.
  • Monitored product metrics and user feedback, iterating to improve performance, adoption, and customer satisfaction.
  • Acted as a liaison between business and technical teams, ensuring clear communication and alignment with strategic objectives.

Front-End Web Developer

Silver Touch Technologies
Ahmedabad, Gujarat
03.2019 - 11.2020
  • Built responsive, user-friendly interfaces using HTML5, CSS3, JavaScript, React.js, and AngularJS, ensuring performance and cross-browser compatibility.
  • Collaborated with designers, back-end developers, and QA teams to deliver integrated, client-focused web solutions.
  • Developed and optimized government websites and mobile apps following accessibility and compliance standards.
  • Integrated third-party APIs (payment gateways, geolocation, social media, etc.) to enhance functionality and user experience.
  • Improved site performance through front-end optimizations such as asset minification, caching, and image compression.

Education

MS - Project Management

Boston University
USA
05.2024

BE - Computer Engineering

Gujarat Technological University
India
07.2019

Skills

  • Project Management
  • Agile/Scrum
  • QA/UAT
  • Trello/Jira/Azure
  • Salesforce
  • Requirement Gathering
  • Basecamp
  • UML
  • Risk Management
  • Wireframes
  • Requirement Documentation
  • SAFe Agile
  • MS Office Suite
  • Power BI
  • Database & SQL
  • Communication & Interpersonal
  • Lucid chart

Certification

  • Certified Scrum Master (CSM)
  • Certified Scrum Product Owner (CSPO)

Timeline

Project Co-Ordinator

Syndicate Services
04.2023 - Current

Product Owner

Silver Touch Technologies
12.2020 - 12.2022

Front-End Web Developer

Silver Touch Technologies
03.2019 - 11.2020

MS - Project Management

Boston University

BE - Computer Engineering

Gujarat Technological University

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