Rama Naeem
Summary
Enthusiastic HR Assistance eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of maintaining policies and HR records and handling employee concern, and training in customer service. Motivated to learn, grow and excel in a fast paced organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teacher
Prince William County Public Schools
Woodbridge, VA
08.2022 - Current
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Worked with principal's office on disciplinary and safety issues.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Fostered team collaboration between students through group projects.
- Provided one-on-one and group-based learning support to maintain student progress and development.
HR Assistant
Modus
Lahore, Pakistan
08.2021 - 03.2022
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Posted positions through approved recruitment channels.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Organized new employee orientation schedules for new hires.
- Prepared monthly termination lists to be added to permanent records.
HR Intern
Outfitters Factory Outlet
Lahore, Pakistan
05.2020 - 07.2021
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
- Took messages and provided information about company processes, hours and requirements.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Worked with HR team to coordinate company events.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Customer Service Representative
Metro Grocery Store
Lahore, Pakistan
01.2019 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Bachelor of Science - Economics
University of Education
Lahore,Pakistan06.2021
Skills
- HR policies
- Data Entry
- Research
- Hootsuite
- Active Listening
- Microsoft office
- Multi-tasking
- Customer service
- Written and Verbal Communication
- Data Analysis
- Oral Communication
- Teamwork / Collaboration
- Staff Management
- Organizational Skills
- Time Management
- Customer Relations
- Order Fulfillment
- Account Management
- Report Preparation
- Applicant Screening
- Document Management
- Status Updates
- Time Tracking and Payroll Administration
- Analytical and Critical Thinking
- Training Programs
- Visitor Assistance
- Candidate Validation
- HR Systems
- Employee Engagement
- Background Checks
- Database
- python
Certification
- Certified HR professional, University Of Punjab(Lahore, Pakistan) - (2021)
- Certified Database Specialist, Northern Virginia Community College(VA,USA)-(2023)
- Human Resource Management Training - 2021
Timeline
Teacher
Prince William County Public Schools
08.2022 - Current
HR Assistant
Modus
08.2021 - 03.2022
HR Intern
Outfitters Factory Outlet
05.2020 - 07.2021
Customer Service Representative
Metro Grocery Store
01.2019 - 02.2020
Bachelor of Science - Economics
University of Education
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