Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Rama Sreedhara

Frisco,TX

Summary

A visionary IT leader with a consistent track record of delivering high-impact results. Proven expertise in leading the delivery and scaling of core platforms (EShop/Blue Marble, Quantum Fiber), managing complex customer migrations, and driving transformative innovation in data and AI. Currently focused on building and scaling cutting-edge data and AI solutions, with a strong focus on delivering a Unified Data Platform (with 70% of Quantum Fiber data on Google Cloud) that enables key business capabilities such as conversational shopper experiences. Functional Senior Director driving proven results within [Industry]. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision.

Overview

14
14
years of professional experience

Work History

Senior Director, Application Engineering

Lumen Technologies
06.2023 - Current
  • Leading M&S initiatives on AI virtual agents, partnering with leaders across Contact Center, Field, and IT to drive business cases and secure approval through Gate 3.
  • Leading the IT strategy and delivery for the IVR experience across Quantum Fiber, CTL Digital, and IVR, concurrently with Data, AI, and Cloud migration initiatives.
  • Spearheaded strategic Data, AI, and Cloud migration initiatives, leveraging Vertex AI and Gemini to accelerate cloud adoption and ensure secure, scalable operations.
  • Owned and delivered GCP platform for onboarding devices part of Digital Twin.
  • Led the development and scaling of high-impact AI pilots, including QF Live Agent (achieving a 9% increase in containment), CTL Billing BOT (leading to broader adoption of virtual agents), and Cloud Assist (resulting in 40% savings in GCP adoption).
  • Driving the development of innovative AI solutions (in progress), such as Conversational Shopper (for new sales channels and scaling across partners), a Google.com-like search for Q.COM/CTL.com, and Generative AI-powered IVR, projected to deliver $1M/year in cost savings.
  • Driving AI Ops initiatives using GCP, Gemini, and an agentic approach to enhance IT operational resilience (in progress), with a target of ~$5M in cost savings across Field, Contact center and IT.
  • Delivered a robust Data/Lakehouse platform (containing 46% of all MM data, including 70% of QF data on GCP) enabling use cases like FDH audit and predictive analytics on NPD across Quantum and CTL (in progress).
  • Launched an AI Platform to accelerate GenAI adoption, delivering impactful pilots focused on achieving cost savings and boosting developer productivity.

Director, Application Engineering

Lumen Technologies
01.2019 - 01.2023
  • Led the full roll out of Quantum Fiber's new Sales & Ordering platform across 1 million+ households in 14 states using cloud-native/SaaS platforms such as Salesforce, Zuora, and Google Cloud Platform.
  • Directed the migration of 1.5M customers from the legacy ordering platform to the BlueMarble ordering platform while supporting 400K/mo Copper/Fiber orders flowing to the inventory stacks.
  • Brought in the SRE and AIOPS vision to monitor the E2E platforms and implemented a strategy for investment with TechM, Infosys and HCL.
  • Led Lumen teams through strategic contracts with SalesForce, Zuora, TechM, Accenture, Infosys, HCL, and Prodapt which spanned both on-site and off-site.

Principal SDE

TechM
01.2011 - 01.2019
  • Led TechM’s delivery of the BlueMarble Ordering platform across two distinct legacy order/inventory stacks from contract inception to go-live.
  • Delivered Pre-paid High-Speed Internet Ordering.

Education

Master’s - computing & information systems

Southern Illinois University Edwardsville
01.2000

Product Strategy - undefined

Kellogg Executive Education
01.2023

Skills

  • IT Strategy & Execution
  • Transformation
  • Stakeholder Management
  • Business case development
  • QTB Delivery
  • AI OPS/ SRE
  • AI/ML, Data & Cloud
  • SalesForce
  • Zuora
  • Commerce Cloud
  • Camunda BPM
  • Mobile
  • IVR

Timeline

Senior Director, Application Engineering

Lumen Technologies
06.2023 - Current

Director, Application Engineering

Lumen Technologies
01.2019 - 01.2023

Principal SDE

TechM
01.2011 - 01.2019

Product Strategy - undefined

Kellogg Executive Education

Master’s - computing & information systems

Southern Illinois University Edwardsville

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Rama Sreedhara