Summary
Overview
Work History
Education
Skills
Timeline
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Ramanda Garcia

Huntsville,TX

Summary

Accomplished Senior Certified Pharmacy Technician with a proven track record at Walgreens, enhancing patient satisfaction through exceptional service and efficient workflow optimization. I excel in problem-solving and staff training, significantly improving pharmacy operations and patient care. Efficient Senior Certified Pharmacy Technician with extensive knowledge of insurance protocols, medical terminology and HIPAA guidelines. Collaborates well with pharmacists to support pharmacy functions. Interacts with customers in professional and diplomatic fashion with focus on accuracy and satisfaction. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

Senior Certified Pharmacy Technician

Walgreens
03.2015 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Reviewed and verified customer information and insurance provider information.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collected co-payments or full payments from customers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Counted, measured and compounded medications following standard procedures.
  • Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
  • Answered patients' questions and troubleshot prescription issues.
  • Restocked automated medication dispensing equipment.
  • Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.

Education

High School Diploma -

Watonga High School
Watonga, OK
05-1996

Skills

  • Problem-solving skills
  • Patient confidentiality
  • HIPAA Compliance
  • Medication Therapy Management
  • Drug Inventory Control
  • Staff Training and Development
  • HIPAA
  • Immunization Administration
  • Insurance Verification
  • Manual and automated medication dispensing
  • Workflow Optimization
  • Insurance Billing
  • Drug storage procedures
  • Filling prescriptions precisely

Timeline

Senior Certified Pharmacy Technician

Walgreens
03.2015 - Current

High School Diploma -

Watonga High School
Ramanda Garcia