Ramanii Green
Calumet City,IL
Summary
Dynamic and results-driven Team Lead at Panera Bread with a proven track record in customer service and adaptability. Expert in training new employees and enhancing customer satisfaction through effective communication and problem-solving. Committed to maintaining high standards while multitasking in fast-paced environments. Passionate about delivering exceptional dining experiences.
Overview
3
3
years of professional experience
Work History
Team Lead
Panera Bread
South Holland, IL
07.2023 - 02.2025
- Train new employees on register, and food prep/handling
- Managing online, drive-thru, and in-person customer orders
- Routinely solve customers concerns to their satisfaction
- Prepare customized orders to meet expectations
Team Member
Big Lots
Calumet City, IL
08.2023 - 08.2024
- Train new employees on register
- Routinely solve customers concerns to their satisfaction
- Prepare customized orders to meet expectations
- Maintain cleaning of the store
- Stock new items
Team Member
Panera Bread
South Holland, IL
06.2022 - 07.2023
- Maintained the cleaning of the store
- Assisted customers with food orders
- Prepared customers orders
- Accurately processed monetary transactions
Education
Bachelor of Science - Nursing
Northern Illinois University
Dekalb, IL05-2028
High School Diploma -
Thornton Fractional North
Calumet City, IL05-2024
Skills
- Adaptability
- Communication
- Customer Service
- Multitasking
- Positivity
- Time management
Awards
- Microsoft certification
- Received a Citizenship Award for assisting my peers
- Student of the Quarter
- Received Top 10
- Deans list in college
- National Honors Society Member
Timeline
Team Member
Big Lots
08.2023 - 08.2024
Team Lead
Panera Bread
07.2023 - 02.2025
Team Member
Panera Bread
06.2022 - 07.2023
Bachelor of Science - Nursing
Northern Illinois University
High School Diploma -
Thornton Fractional North