Raman "Jamie" Dorasami

Accountable for end-to-end delivery for the Digital Paper System (DPS), GM Financial’s enterprise content and imaging platform composed of integrated content, capture, and API capabilities, including product ownership, architecture, solution delivery, and support outcomes.

• Led enterprise imaging transformation, replacing legacy mainframe imaging and migrating approximately 750 million documents; established DPS as the system of record for 14 million customer accounts and 70,000 dealer accounts, plus Commercial Vehicle Lending, Fleet, Commercial Lending Services, HR, and Payroll
• Developed product-aligned delivery practice through coaching in product ownership and stakeholder negotiation, enhancing story quality, feature shaping, and delivery predictability across solution architecture and delivery.
• Established dedicated support practice that insulated delivery from BAU, ensured high customer satisfaction, and transformed support-sourced concerns into backlog work through consistent feedback and communication.
• Built and led a cross functional delivery model spanning product, solution delivery, support, and Platform Engineering; established clear accountability boundaries between delivery and SRE functions, improving focus, reducing friction, and strengthening reliability and delivery outcomes. Established a sustainable weekly release cadence through small batch delivery and clear ownership, enabled by backlog discipline, trunk based development, and CI/CD automation using Azure DevOps
• Designed and delivered the DPS REST API, the primary integration layer enabling critical enterprise applications to securely access content and DPS operations; adopted as an enterprise reusable shared service and handling approximately 2.5 million requests per month
• Co designed and delivered CaseMaster, a synchronization framework using ETL and scheduled workflows to propagate system of record changes into DPS daily, keeping cases, documents, and servicing data consistent across more than 14 million accounts

Led production support and served as escalation point for enterprise mortgage origination and content systems, stabilizing high-pressure environment with frequent critical incidents and aging defect backlog.

• Acted as final escalation point for critical production issues, rapidly diagnosing failures, implementing immediate workarounds, and restoring service while coordinating long-term resolution across business and technical teams
• Structured fragmented and reactive support environment by establishing centralized intake and backlog using Visual Studio Team Services, enhancing prioritization, transparency, and time to resolution.
• Stabilized system performance by introducing monitoring and alerting capabilities, improving visibility into system health and enabling earlier detection of issues
• Led through a high-stress delivery environment, mentoring developers and analysts, rebuilding trust with business stakeholders, and driving consistent resolution of both urgent incidents and long-standing defects

• Designed and delivered enterprise content solutions supporting document ingestion, indexing, storage, and retrieval across ECM platforms
• Developed, enhanced, and supported APIs for consistent content access across applications; led client onboarding to enforce standard integration patterns and reuse.
• Modernized legacy applications and core imaging interfaces, including migration from 32-bit to x64 architectures, improving performance, stability, and scalability
• Developed a reusable ingestion utility to rapidly onboard third-party document portfolios, reducing turnaround time from months to 1–2 days and significantly improving operational efficiency

• Delivered enterprise imaging and workflow solutions supporting document capture, processing, and storage across distributed environments
• Played a key role in the rollout of distributed capture capabilities to more than 400 locations, enabling remote scanning, reducing reliance on centralized processing, and improving turnaround times and operational scalability
• Progressed through multiple technical roles from analyst to consultant, building strong relationships with business stakeholders and becoming a trusted contributor retained through multiple organizational transitions