Raman Prabhu Jeyaraman
Salesforce Solution Architect
Seattle,WA
Summary
Complex problem-solver with analytical and driven mindset. Dedicated Salesforce professional with history of meeting company goals utilizing consistent and organized practices. Currently responsible to grow Salesforce capability, leading a team of 70 Consultants. Managing ~$25M Salesforce pipeline focusing on growing core and niche Salesforce capabilities in the team - Sales & Service Cloud, Field Service (SMAX & FSL), CPQ, Communities, Vlocity, Einstein, Revenue Cloud, etc. Capability activities include - Sales pipeline, Thought leadership & Assets and Accelerators
Overview
18
18
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Salesforce Solution Architect & Release Lead
Accenture
08.2023 - Current
- Conducted research to evaluate systems design and process efficiency.
- Worked with client stakeholders to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Collaborated with developers on creating user-friendly interfaces that simplified complex workflows within custom-built solutions.
- Worked closely with product teams to define and prioritize partner feature requests
- Worked as overall Environment Architect & Release Lead supporting client with strategic initiatives & decisions
- Built the release team, implemented Copado, and structured the program to support overall release process.
Salesforce/ServciceMax Solution Architect
Accenture
06.2019 - 07.2023
- Currently managing 3 major programs ($50M deal size) in Salesforce Sales Cloud and Field Service for a North America based PRD client and working on $10M pipeline with the account
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Coordinated with client to identify and support business process requirements and development needs.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Managed project planning, resource allocation, scope, schedule, status and documentation.
- Supervised deployments and provided troubleshooting and user support.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Led the Functional team in delivery of Salesforce/SMAX implementation, resulting in roll out and onboarding 34 countries across EU & APAC for the client.
- Created strong relationships with key decision makers as trusted consultant of Field Service product line.
Senior Salesforce Consultant
Accenture
09.2018 - 05.2019
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Worked one-on-one with clients to improve business specifications.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Salesforce Consultant
Accenture
03.2016 - 04.2018
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
- Established online configuration knowledge base to support functionality by developing robust system application overview.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Overhauled operational workflow to launch Sales & Service processes into new processing platform.
Business Process Consultant
Accenture
05.2014 - 02.2016
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed complete business plans and operational strategies for new and existing business.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Provided personalized business consulting and overhauled services to strengthen client success.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
Business Analyst
Accenture
01.2012 - 04.2014
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Optimized system and platform performance capabilities in most efficient, practical way possible.
Business Process Consultant
Tech Mahindra
01.2010 - 01.2012
- Devised processes to boost long-term business success and increase profit levels.
- Liaised with senior officers for ongoing quality assurance program integrity.
- Performed as consultant for startup business in areas of marketing, logistics and training to various behavioral healthcare service professionals.
- Provided personalized business consulting and overhauled services to strengthen client success.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
Business Analyst
Tech Mahindra
05.2008 - 01.2010
- Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
- Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Analyzed and documented company processes for executive leadership and suggested areas for improvement.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
Education
MBA - Marketing & Information Technology
IBS Chennai
Chennai 05.2006 - 04.2008
Bachelor of Engineering - Mechanical Engineering
Sacs MAVMM Engineering College
Madurai 06.2002 - 05.2006
Skills
Salesforce Sales Cloud
Salesforce Service Cloud
Field Service
CPQ
Salesforce Experience Cloud
Salesforce Marketing Cloud
Certification
Salesforce Certified Administrator
Additional Information
Visa
- Currently in H1B visa - consumed 40 months
Key Responsibilities in current position
1. Salesforce Offering Lead - Responsible to grow Salesforce capability and leading a team of 70 Salesforce Consultants. Leading multiple capability development activities including salesforce pipeline/solutioning. Currently working on 2 assets - Salesforce Revenue Cloud and Tableau for Banking
2. Salesforce Solutioning Architect - Implementing Field Service across 34 EU & APAC Countries for the client. Managing 3 programs for the client and holding $10M pipeline
3. Business Development - Responsible to grow NA business working with Sales team on Proposals/Deals
Timeline
Salesforce Solution Architect & Release Lead
Accenture
08.2023 - Current
Salesforce Certified Sales Cloud Consultant
08-2021
Salesforce Certified CPQ Specialist
06-2021
Salesforce Certified Administrator
05-2021
ServiceMax Certified Administrator
05-2021
PROS CPQ
10-2020
Salesforce/ServciceMax Solution Architect
Accenture
06.2019 - 07.2023
Senior Salesforce Consultant
Accenture
09.2018 - 05.2019
Salesforce Certified Marketing Cloud Email Specialist
08-2018
Salesforce Consultant
Accenture
03.2016 - 04.2018
Business Process Consultant
Accenture
05.2014 - 02.2016
Business Analyst
Accenture
01.2012 - 04.2014
Business Process Consultant
Tech Mahindra
01.2010 - 01.2012
Business Analyst
Tech Mahindra
05.2008 - 01.2010
MBA - Marketing & Information Technology
IBS Chennai
05.2006 - 04.2008
Bachelor of Engineering - Mechanical Engineering
Sacs MAVMM Engineering College
06.2002 - 05.2006