Ramat Aina
Arlington,TX
Summary
Organized and efficient customer service department manager supporting corporate-level officers and senior management personnel with demonstrated financial and operational leadership expertise. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation, which increases productivity, reduces labor and maintains business integrity and quality of service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Department Manager
Focus Trust Llc
Forth Worth , TX
02.2020 - Current
- Integrate logistic systems into company processes to improve operations and execute work orders and price changes.
- Manage supervisor itineraries and appointments and streamline scheduling procedures.
- Establish and develop a highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Organized and balanced multiple priorities within fast-paced environment.
Assistant Customer Service Manager
Ubanquity Systems Ltd.
Jacksboro, NY
05.2014 - 01.2017
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Spearheaded training initiatives to keep all customer service team members operating consistently with strong call management abilities.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Education
Associate of Arts - Communications
New York Career Institute
New York, NYSkills
- Data management
- Strategic planning
- Documentation and control
- Staff management
- Scheduling
- Bookkeeping
- Clerical support
- Customer loyalty
Certification
- CM - Certified Manager Certification
Timeline
Customer Service Department Manager
Focus Trust Llc
02.2020 - Current
Assistant Customer Service Manager
Ubanquity Systems Ltd.
05.2014 - 01.2017
Associate of Arts - Communications
New York Career Institute
Similar Profiles
Karen ShoreKaren Shore
Class teacher and Science lead at Focus Education TrustClass teacher and Science lead at Focus Education Trust
Cindee McCallCindee McCall
Vehicle Loader at Core Focus Personnel LLCVehicle Loader at Core Focus Personnel LLC
PRAKASH NAVANIPRAKASH NAVANI
Regional Sales Manager at FOCUS SOFTNET FZ LLCRegional Sales Manager at FOCUS SOFTNET FZ LLC