Yasenia Navarrete
Little Rock,AR
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 7-years of background maintaining customer satisfaction and contributing to company success. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Customer Service Department Manager
The Home Depot Inc
Little Rock, AR
08.2019 - Current
- Led customer service team to enhance operational efficiency and improve customer satisfaction ratings.
- Took ownership of customer issues and followed problems through to resolution.
- Championed a positive work environment built on open communication, teamwork, mutual respect, and personal accountability.
- Coached and mentored team members to achieve professional growth and improved performance.
- Developed training programs to mentor staff in best practices for customer interactions and conflict resolution.
- Implemented process improvements that streamlined workflow, reducing response times for customer inquiries.
- Analyzed customer feedback data to identify trends and drive strategic initiatives for service enhancements.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Handled cash register, returns, and refunds.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Enhanced customer experience with proactive problem-solving techniques, leading to higher satisfaction scores.
- Maintained associate payroll, benefit and performance information.
- Identified opportunities and found solutions for continuous improvement.
- Organized and balanced multiple priorities within fast-paced environment.
Education
Registered Dental Assistant -
Eastern College of Health Vocations
Little Rock, ARHigh School Diploma -
Arkansas High School
Little Rock, AR08-2016
Skills
- Bilingual
- Customer assistance
- Coaching and mentoring
- Quality improvement
- Time management
- Excellent time management skills
- Decision-making
- Cash handling
- Adherence to high customer service standards
- Training and mentoring
- Team building and leadership
- Handling escalations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Department Manager
The Home Depot Inc
08.2019 - Current
Registered Dental Assistant -
Eastern College of Health Vocations
High School Diploma -
Arkansas High School